Hinal Patel
Vacaville,CA
Summary
Detail-oriented Account Supervisor, overseeing 5 high-profile 3 accounts simultaneously with flawless financial oversight and strategic marketing plans. Customer-focused leader in new client acquisition and retention through strategic planning and meticulous accounting. Collaborative supervisor with motivational leadership and innovative team accountability safeguards.
Overview
14
14
years of professional experience
Work History
Account Leader
Misfit Agency
07.2022 - Current
- Serves as daily client contact and as client lead when appropriate
- Partners closely with team members across the agency to move projects successfully from launch to completion
- Proactively manages concurrent projects, creating actionable steps to push work forward; manages timelines to adhere to deadlines.
- Built strong business relationships with assigned accounts and provided on-site support when needed
Corporate Partnership Coordinator
Six Flags Discovery Kingdom + Hurricane Harbor Concord
12.2017 - 07.2022
- Oversee 15 Full-Time Events & Execution Teams nationwide by leading bi-weekly training/status calls, maintaining team documents, and acting as the main point of contact.
- Spearhead local park events/activations and trained seasonal teams on standard operating procedures, best practices for guest communication, and post-activation metric reporting
- Flawlessly execute 40+ sponsorship activations annually by managing external relationships and working cross-functionally with corporate and park stakeholders.
- Advise local and national sponsorship sales teams on feasibility of proposed programs and participate in developing presentations.
- Collaborate with Corporate Account Managers to guide partner expectations and establish realistic timelines for national sponsorship programs.
Operations Supervisor
Six Flags Discovery Kingdom
06.2010 - 12.2017
- Managed and maintained the operation workflow of over eighty employees, as well as four to six employees in supervisor positions on any given day; duties included overseeing operations and leading assistance to various areas and departments of the amusement park, including ticket, sales, guest relations, part, cleanliness, and rides.
- I also ensure that all guests have the best overall experience possible while visiting thepark and handle any guests' complaints quickly and professionally.
- Managed hiring, training, and certification process for seasonal operations team members
- Analyzing team and associate-level metrics to drive continuous improvement opportunities with associates and other teams.
Education
Bachelor of Arts - Communications with Public Relations
California State University
Sacramento, CA12.2016
Skills
- Microsoft Office
- Event Planning
- Team Recruiting and Onboarding
- Operating Procedures and Policies
- Managing Multiple Projects
- Strategic Planning and Alignment
- Project Management
- Problem-Solving Skills
- People Management
- Ability To Learn
- Ability To Manage
- Product Knowledge
- Guest Service
- Problem Analysis
Timeline
Account Leader
Misfit Agency
07.2022 - Current
Corporate Partnership Coordinator
Six Flags Discovery Kingdom + Hurricane Harbor Concord
12.2017 - 07.2022
Operations Supervisor
Six Flags Discovery Kingdom
06.2010 - 12.2017
Bachelor of Arts - Communications with Public Relations
California State University
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