Tsvetozar Tonov
Sofia, Bulgaria
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Account Leader
IPSOS
05.2023 - Current
- Distributes work tasks within the team, ensuring their completion on time.
- Optimized resource allocation by closely monitoring project timelines, budgets, and personnel requirements for each account managed.
- Increased client satisfaction by providing exceptional account management and promptly addressing concerns.
- Collaborated with internal departments to ensure seamless service delivery across all touchpoints of the client journey.
Sinior QA
IPSOS
11.2017 - 05.2023
- Increased overall testing accuracy by creating detailed test scripts based on functional and technical requirements documentation.
- Improved product reliability through thorough regression testing of bug fixes and new features.
- Streamlined QA processes by developing and implementing automated testing strategies, increasing overall team efficiency.
Education
Professional Bachelor - Applied Electronic And Computer Technique
Technical University of Sofia - KEE Botevgrad, Bul
Botevgrad, Bulgaria05-2015
High School Diploma -
29 High School “Kuzman Shapkarev”
Sofia, Bulgaria05-2011
Skills
- Customer focus
- Strategic thinking
- Visual management
- Quality management
- Business process reengineering
- Organizational agility
- Computer skills
- Strong work ethic
- Teamwork and coordination
Languages
English
Professional Working
Timeline
Account Leader
IPSOS
05.2023 - Current
Sinior QA
IPSOS
11.2017 - 05.2023
Professional Bachelor - Applied Electronic And Computer Technique
Technical University of Sofia - KEE Botevgrad, Bul
High School Diploma -
29 High School “Kuzman Shapkarev”
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