Hira Khan
Houston,USA
Summary
Experienced Housing Manager with a strong background in social services, editorial management, and financial sector roles. Currently overseeing housing services at the Houston Area Women's Center, ensuring effective networking with service providers, supervising teams, and managing client resources. Previous experience includes managing domestic violence shelters, coordinating victim support services, and developing strategic initiatives for nonprofit organizations.
Brings a diverse skill set from previous roles in media and finance, having served as Manager of Editorial & Marketing at Women's Own Group in Pakistan, where she led magazine circulation growth, advertising partnerships, and content strategies. Additionally, experience as a Relationship Manager at Barclays Bank and Assistant Manager at JS Investments Ltd, managing high-net-worth clients and investment products.
Strong leadership, resource development, and crisis management skills with a passion for advocacy, community engagement, and strategic program development. Fluent in English and Urdu.
Overview
15
15
years of professional experience
Work History
Housing Manager
Houston Area Women's Center
Houston, USA
10.2020 - Current
- Network with housing service providers and social services agencies regarding housing services
- Liaison to community agencies and organizations, attend related interagency meetings; Serve as a liaison to individuals/families navigating the Houston/Harris county housing landscape
- Work directly with individuals, providers in the community and housing providers, including landlords;
- Responsible for resource development regarding specific project needs as well as implementation and coordination of services provided to housing clients
- Coordination with the Continuous Quality Improvement & Data Management team to ensure timely submission of records and reports
- Ensure staff is utilizing Mobile Advocacy which includes meeting the client in the community, work or other safe places, etc
- And accompany clients to appointments as needed
- Supervise team, including hiring, training, preparing job descriptions, evaluation, separation, and develop policies and procedures to help break down barriers for clients
- Make Child Protective Services and Adult Protective Services reports as required and needed
- Plan, monitor and budget program expenditures
- Work with Director of Case Management in continuously assessing for case management modalities
Resident Manager
Shifa Women's Center
12.2019 - 04.2020
- Coordinating and facilitating victims of Domestic Violence on the Shifa domestic violence hotline
- Coordinating with other Domestic Violence shelters and organizations to facilitate client needs
- Executing short and long term goals by aligning clients with the right resources such as housing, counseling or protective orders
- Responsible for managing the day-to-day operations of the shelter
- Ensures all staff and volunteers understand and support the mission and values of the organization as set forth by the Board of Directors as well as the organization's Standard Operating Procedures
- Responsible for overseeing clients and service vendors, ensuring the implementation of and adherence to shelter rules and procedures, including the Standard Operating Procedures
- Responsible for planning and documenting regular staff meetings
- Ensures the safety and sanitation of the facility
- Oversees the implementation of a safety program
- Makes routine (at least daily) inspections to ensure the facility, building, and grounds are clean, safe and sanitary in accordance with standard operating procedures
- Helped in the direction, production and hosting a Facebook show in an effort to market a fundraising campaign for the organization
Manager, Editorial & Marketing
Women's Own Group
Karachi, Pakistan
12.2011 - 01.2016
- Company Overview: Media Group of six independent magazines with circulation across tier 1 and 2 cities
- Worked for a Media Group of six independent magazines with circulation across tier 1 and 2 cities
- Led the increase in circulation of group magazine and developed new advertising relationships with leading global brands like Pantene, L'Oreal and Toni &Guy
- Managed a team of eight people to meet the magazine's monthly publishing requirements and manage public relations that includes growth of existing business and identification of new opportunities across diverse industries
- Developed strategies to quantify and increase interaction with readers through introduction of regular quizzes and competitions while also localizing content through features on inspirational people and their achievements across all group magazines
- Researched all media genres including television for trends on cooking to develop strategies for cooking magazines: 'Good Food' and 'Dustarkhuan'
- Spearheaded the launch of 'Smash', an educational magazine for children of 8 - 12 years that included research and finalization of brand positioning, communication and channel strategy
- Implemented outsourcing of shoots and articles to build variety and sustainability of content
- Media Group of six independent magazines with circulation across tier 1 and 2 cities
Relationship Manager
Barclays Bank PLC
Karachi, Pakistan
09.2011 - 11.2011
- Managed current accounts of High Net Worth clients
- Advised clients on their transaction needs including Term Deposits, Bancassurance and Investment Options
Assistant Manager, Channel Management, Investment Products
JS Investments Ltd
Karachi, Pakistan
11.2009 - 03.2011
- Managed a channel network of over 1,200 branches across Pakistan of tier 1 commercial banks including Standard Chartered, Barclays, MCB and niche investment advisory boutiques
- Monitored requirements of the entire investment channel network and structured requisite trainings to resolve knowledge related bottlenecks of related staff
- Led sale campaigns with different distributors and worked with their teams to manage redemption pressures through one on one meetings and group sessions
- Managed inventory of marketing material and responsible for their distribution across all branches with focus on increasing awareness of investment products
- Interacted with channel relationship managers to identify product requirements of their clients so that the features in demand can be incorporated in future versions of existing products
Education
Bachelor of Arts - Media and Communication: Journalism
GOLDSMITHS COLLEGE, UNIVERSITY OF LONDON
06.2008
Skills
- Housing & Social Services: Case management, victim advocacy, crisis intervention, resource development
- Leadership & Operations: Team supervision, staff training, policy implementation, budget management
- Media & Marketing: Editorial strategy, advertising partnerships, PR, audience engagement
- Finance & Client Management: Investment advisory, high-net-worth client management, sales campaigns
- Strong Communication Skills
Active Languages
- English
- Urdu
- Hindi
Timeline
Housing Manager
Houston Area Women's Center
10.2020 - Current
Resident Manager
Shifa Women's Center
12.2019 - 04.2020
Manager, Editorial & Marketing
Women's Own Group
12.2011 - 01.2016
Relationship Manager
Barclays Bank PLC
09.2011 - 11.2011
Assistant Manager, Channel Management, Investment Products
JS Investments Ltd
11.2009 - 03.2011
Bachelor of Arts - Media and Communication: Journalism
GOLDSMITHS COLLEGE, UNIVERSITY OF LONDON