HIRAL PATEL
Hoffman Estates,IL
Summary
Dynamic Certified Pharmacy Technician with a proven track record at ORSINI SPECIALTY PHARMACY, showcasing expertise in customer service and data entry proficiency. Excelled in client relationship building and strategic planning, surpassing performance targets. Known for exceptional organizational skills and adaptability, ensuring high-quality patient care and efficient pharmacy operations.
Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking. Ready to use and develop effective communication and organizational skills in Desired role.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
REIMBURSMENT THERAPY REPRESENTATIVE
ORSINI SPECIALTY PHARMACY
04.2024 - Current
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Multitask with Data entry & order entry For MACI team to process their shipment for surgery of patients.
- Accept and process health care claims and confidential medical records, verify patient's eligibility and manage medicare and medicare billing process.
- Work on different application like CARETEND, SNAP AND VERICEL for daily work duties.
- Monitor accounts for potential risk, develop and negotiate payment plans or other solutions on past due accounts.
- Works on claims and benefit verification tasks for different patients.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Pharmacy Technician
Jewel Osco Pharmacy
03.2024 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Process prescriptions and fill them with normal Routine medications, assist patients with insurance issues and verification for DUR.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
PSR
CVS Specialty Pharmacy
10.2021 - 01.2024
- Self-motivated, with a strong sense of personal responsibility. Deliver clinical excellence with each patient encounter and answer patients questions with compassion and expertise.
- Works for Celgene department as PSR for multiple myeloma patients.
- Greet and check in patients, get patients information, collect payments, assist with necessary paperwork and fulfill other customer service duties.
- Ensures that we give excellent phone etiquette, well developed and interpersonal communication skills, flexibility, organization skills and ability to perform under pressure.
- Works with patients insurances, copay programs and enroll patients for copay assistance programs for different manufactures for cancer medication.
- Worked effectively in fast-paced environments. Maintaining a positive, empathetic and professional attitude towards customers all times.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Work with inbound and outbound calls from patients to ship their cancer medication, also get inbound calls from medical doctor office and insurance companies.
- Adaptable and proficient in learning new concepts quickly and efficiently, Do work on RX entry, claims and benefit verification for all patients.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Certified Pharmacy Technician
Wallgreens
08.2022 - 03.2023
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Obtain process prescriptions and patients drug information using pharmacy systems.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Deliver a unique, delightful and distinctive customer service.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Assist in Pharmacy operation as cashier at front end.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner. Works on RX entry and insurance claims.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Coordinated verification and filling of more than 40-50 daily prescriptions in high-volume pharmacy environment.
Education
High School Diploma -
Bright School
INDIA04.2012
Skills
- Customer Service Expertise
- Client services
- Goal-oriented mindset
- Data entry proficiency
- MS office proficiency
- Resolution oriented
- Adaptability and flexibility
- Time management abilities
- Strategic planning
- Excellent communication
- Multitasking Abilities
- Analytical thinking
- Interpersonal skills
- Organizational skills
- Relationship building
- Self motivation
Timeline
REIMBURSMENT THERAPY REPRESENTATIVE
ORSINI SPECIALTY PHARMACY
04.2024 - Current
Pharmacy Technician
Jewel Osco Pharmacy
03.2024 - 05.2024
Certified Pharmacy Technician
Wallgreens
08.2022 - 03.2023
PSR
CVS Specialty Pharmacy
10.2021 - 01.2024
High School Diploma -
Bright School
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