Hiram Aragon
El Paso
Summary
Dynamic Asset Protection Associate with a proven track record at Walmart, excelling in loss prevention and surveillance analysis. Skilled in relationship building and conflict resolution, I effectively reduced theft incidents through strategic investigations and staff training. Committed to maintaining safety and compliance while enhancing customer experiences in retail environments.
Overview
8
8
years of professional experience
Work History
Asset Protection Associate
Walmart
El Paso
11.2021 - Current
- Collaborated with law enforcement, ensuring comprehensive support in criminal cases through evidence sharing.
- Trained staff on loss prevention techniques and effective reporting methods.
- Reviewed incident reports to identify patterns and recommend preventive measures.
- Implemented security protocols to ensure safety of employees and customers.
- Prepared detailed documentation for investigations, maintaining accuracy and confidentiality.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Identified areas of risk within the stores through periodic audits of cash handling practices, inventory control processes, customer service protocols.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Conducted thorough investigations of theft and fraud incidents within retail environments.
- Analyzed surveillance footage to detect suspicious activities and quantify potential losses.
Online grocery pickup
Walmart
El Paso
09.2020 - 11.2021
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Assisted customers in selecting and ordering grocery items online.
- Managed inventory levels to ensure product availability for online orders.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
CAP 1 Associate
Walmart
El Paso
04.2020 - 09.2021
- Stocked shelves with merchandise to ensure product availability for customers.
- Assisted customers by answering questions and providing product information.
- Maintained clean and organized aisles for safe shopping experiences.
- Operated equipment to move inventory efficiently around the store.
- Collaborated with team members to restock items during peak hours.
- Implemented safety procedures while handling products and equipment daily.
- Trained new associates on operational tasks and store policies effectively.
- Operated computerized systems efficiently to record data accurately.
- Provided excellent customer service to ensure satisfaction.
- Researched customer issues utilizing available resources and tools.
Asset Protection Customer Host
Walmart
El Paso
11.2018 - 03.2020
- Assisted customers in locating merchandise and resolving inquiries effectively.
- Engaged with customers to promote a positive shopping experience and deter theft.
- Greeted customers upon entry and provided assistance with any inquiries or concerns.
- Reported all suspicious activities to store management immediately.
- Identified suspicious behavior, including loitering, unauthorized returns, and attempted fraud.
Self Checkout Host
Walmart
El Paso
05.2017 - 11.2018
- Assisted customers with self-checkout machines and payment processing.
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Resolved customer inquiries and technical issues related to self-checkout operations.
- Monitored equipment functionality and reported malfunctions to maintenance teams.
- Educated customers on proper use of self-checkout systems and procedures.
- Greeted customers and provided assistance with the self-checkout process.
- Reported any unsafe conditions or equipment malfunctions immediately to management.
- Trained new employees on how to use the self-checkout machines properly.
- Helped resolve customer complaints in a professional manner.
- Verified customer IDs for alcohol, tobacco, or age restricted purchases.
- Performed cash handling tasks including counting back change, balancing registers, and restocking currency drawers.
Education
Diploma
J.M Hanks High School
El Paso, TX06-2015
Some College (No Degree) - Criminal Justice
El Paso Community College
El Paso, TXSkills
- Attention to detail
- Relationship building
- Decision making
- Problem solving
- Loss prevention background
- Surveillance analysis
- Inventory management
- Regulatory compliance
- Conflict resolution
- Shoplifter apprehension
- Adaptability and flexibility
- Team leadership
Affiliations
- Gaming
- Car enthusiast
- Reading
- Weight lifting
Accomplishments
- Received recognition for the highest asset recovery totaling $14,000.00.
Timeline
Asset Protection Associate
Walmart
11.2021 - Current
Online grocery pickup
Walmart
09.2020 - 11.2021
CAP 1 Associate
Walmart
04.2020 - 09.2021
Asset Protection Customer Host
Walmart
11.2018 - 03.2020
Self Checkout Host
Walmart
05.2017 - 11.2018
Diploma
J.M Hanks High School
Some College (No Degree) - Criminal Justice
El Paso Community College
Similar Profiles
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Jermika PittmonJermika Pittmon
Retail Sales Associate Worker at WalmartRetail Sales Associate Worker at Walmart
Brendon VineyardBrendon Vineyard
Walmart Online Grocery Pickup at WalmartWalmart Online Grocery Pickup at Walmart
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing