Summary
Overview
Work History
Education
Skills
Timeline
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Hiram Herrera

Perishables Speacialist
San Antonio,TX

Summary

Dynamic leader with a proven track record at H-E-B, enhancing operational efficiency and team performance. Excelled in stock replenishment and merchandising strategies, boosting sales through innovative displays. Skilled in employee coaching and problem-solving, significantly improving team collaboration and achieving operational excellence. Demonstrates strong communication and analytical skills, driving business growth and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Perishable Specialist

H-E-B
04.2021 - Current
  • Provided ongoing coaching and mentorship to team members, supporting their professional development within the organization.
  • Implemented new ordering processes to optimize stock levels, reducing out-of-stock situations and ensuring product availability for customers.
  • Addressed customer inquiries promptly, using extensive knowledge of perishable products to provide accurate information and recommendations.
  • Coordinated with the receiving department to ensure prompt unloading and proper storage of perishable deliveries, maintaining product integrity from arrival to display.

Cross Functional Specialist

H-E-B
10.2020 - 04.2021
  • Reduced project completion time by effectively managing resources and prioritizing tasks.
  • Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
  • Improved department efficiency by streamlining processes and implementing new organizational systems.
  • Facilitated change management efforts within the department by communicating expectations clearly and providing necessary support during transitions.

Perishables Representative

H-E-B
06.2018 - 10.2020
  • Demonstrated versatility as a Perishables Representative by cross-training in other departments when needed to support broader store objectives efficiently.
  • Assisted in building store displays, effectively implementing layout plans determined by district leaders.
  • Participated in regular training sessions to stay updated on industry trends, food safety regulations, and best practices for handling perishable goods.
  • Enhanced overall store performance by consistently meeting or exceeding individual sales targets within the perishables department, contributing to the growth of the business as a whole.

Guest Experience Specialist

Santikos Entertainment
04.2016 - 06.2017
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.

Server

IHOP
10.2014 - 01.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Bachelor of Science - Kinesiology

Texas A&M University - San Antonio
San Antonio, TX
12.2024

Associate of Science - Biology

Northwest Vista College
San Antonio, TX
05.2019

Skills

    Stock replenishment

    Merchandising Strategies

    Supply Chain Coordination

    Operational Efficiency

    Employee Coaching

    Teamwork and Collaboration

    Problem-Solving

    Team Leadership

    Strong Communication and Interpersonal Skills

    Reliable and Responsible

    Safety and Cleanliness Standards

Timeline

Perishable Specialist

H-E-B
04.2021 - Current

Cross Functional Specialist

H-E-B
10.2020 - 04.2021

Perishables Representative

H-E-B
06.2018 - 10.2020

Guest Experience Specialist

Santikos Entertainment
04.2016 - 06.2017

Server

IHOP
10.2014 - 01.2015

Bachelor of Science - Kinesiology

Texas A&M University - San Antonio

Associate of Science - Biology

Northwest Vista College

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Hiram HerreraPerishables Speacialist