Hiram Sandoval
Edinburg,TX
Summary
Dynamic professional with extensive experience in customer relations and small business operations. As Owner of a self-employed venture, I fostered strong client relationships, driving repeat business. Proven track record in enhancing workflow efficiency and reducing costs through strategic negotiation and process improvements at South Texas Surfacing Solutions.
Overview
44
44
years of professional experience
Work History
Owner
Self Employed
Edinburg, TX
02.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
Installation Manager
South Texas Surfacing Solutions
Mission, TX
08.2014 - 11.2021
- Led installation teams to ensure timely project completion and adherence to safety protocols.
- Developed project schedules and coordinated resources to optimize workflow efficiency.
- Mentored junior staff on installation techniques and best practices for quality assurance.
- Implemented process improvements that reduced installation time and enhanced client satisfaction.
Customer Service Supervisor /District Loss Prevention Specialist
JCPenney
McAllen, TX
01.1982 - 01.1997
- Supervised daily customer service operations, ensuring high standards of service delivery.
- Trained and mentored team members on effective communication and conflict resolution strategies.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction.
- Resolved complex customer issues, maintaining strong relationships and loyalty.
- Monitored surveillance systems for suspicious activities and behaviors.
- Trained staff on loss prevention protocols and best practices for asset protection.
- Reviewed incident reports, ensuring accurate documentation and follow-up actions were taken.
- Led audits of inventory control systems to ensure compliance with company policies.
- Maintained a strong presence throughout assigned stores, fostering an environment that prioritized asset protection and discouraged criminal activity.
- Evaluated effectiveness of current security equipment, recommending upgrades as necessary to maintain a high level of protection against theft or vandalism.
- Reduced district-wide inventory shrinkage by implementing effective loss prevention strategies.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
Education
High School Diploma -
McAllen High School
McAllen, TxSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
English
Native or Bilingual
Timeline
Owner
Self Employed
02.2021 - Current
Installation Manager
South Texas Surfacing Solutions
08.2014 - 11.2021
Customer Service Supervisor /District Loss Prevention Specialist
JCPenney
01.1982 - 01.1997
High School Diploma -
McAllen High School