Alberto Lopez
Bridgeport,CT
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Royal Caribbean International
Miami, FL
03.2022 - 06.2024
- As a customer service representative and team lead, I have provided assistance to customers in both English and Spanish, handling inquiries related to reservations, pricing, and charges. Additionally, I led and managed a team of customer service representatives, ensuring that all customer issues were resolved effectively and efficiently. I was also responsible for compiling daily reports on sales, schedules, and time off/PTO for the sales team. Furthermore, I was accountable for ensuring that all required hours were met for the company.
Customer Service Representative
Aegis Sciences
Nashville, TN
08.2020 - 02.2022
- Provided information to English-speaking customers regarding Covid-19 test results, charges, fees, and the time for result delivery. Assisted with inquiries about service and billing timelines as a customer service representative.
Customer Service Representative
Direct Energy
Dallas, TX
02.2017 - 07.2020
- Assisted customers with inquiries related to electric services, including new customer enrollment, information about electric usage and bills, late fees, and payment arrangements. Responsible for calling customers to collect payments on a weekly and monthly basis. Created a database of new customers with late payments.
Education
MBA - Customer Service Management
USAC
Guatemala10-2019
Skills
- Time Management
- Delegating Work
- Handling Escalations
- Service Delivery Optimization
- Continuous Improvement
- Performance Evaluations
Accomplishments
- Sales Award, Royal Caribbean 2023
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Proyect Manager
Timeline
Customer Service Supervisor
Royal Caribbean International
03.2022 - 06.2024
Customer Service Representative
Aegis Sciences
08.2020 - 02.2022
Customer Service Representative
Direct Energy
02.2017 - 07.2020
MBA - Customer Service Management
USAC