Operations Supervisor
Open To Work
KATE THOMSON
Iron Mountain
Farmers Branch,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
SupervisorOperations Manager
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Dallas, TX
Open to relocation:
No
Minimum Desired Compensation
$65000/yr
Important To Me
Company CultureCareer advancementHealthcare benefitsWork-life balance
10
years of professional experience
Dynamic operations supervisor with proven expertise in team leadership, regulatory compliance, and document management. Successfully directed large-scale projects, driving operational excellence and achieving record production milestones.
Work History
Supervisor, Imaging Operations
5 Months- Directed daily secure document digitization and records-management operations for a highly sensitive federal IRS project, leading a team of 40–50 employees.
- Enforced federal and company policies governing security, confidentiality, quality control, and regulatory compliance.
- Monitored production metrics, workflow, attendance, and employee performance to ensure operational goals and project deadlines were consistently met.
- Provided hands-on coaching, cross-training, and constructive performance feedback to strengthen productivity, quality, and employee accountability.
- Facilitated communication across departments to resolve operational challenges, improve workflows, and respond to changing customer requirements.
- Managed employee scheduling, work assignments, timecards, payroll review, onboarding, and other workforce-administration responsibilities.
- Helped lead the operation to a record production month valued at approximately $5.6 million.
- Maintained a Tier 2 Moderate-Risk Public Trust clearance for work involving sensitive federal information.
Operations Manager
7 Years 1 Month- Supported daily building-services operations across multiple commercial accounts, maintaining inspection, maintenance, and janitorial service delivery across 4 major Texas cities.
- Supported recruitment and onboarding of building engineers, reinforcing performance standards and customer service expectations.
- Acted as primary client contact, resolving service concerns, coordinating special requests, and building strong relationships that supported customer satisfaction and contract retention.
- Managed employee scheduling, work assignments, timekeeping, payroll, and performance evaluations to optimize team operations.
- Coordinated vendors and subcontractors, monitored service quality, and managed purchasing and inventory to ensure teams had necessary resources.
- Supported administrative and financial tasks, including invoicing, expense tracking, budget management, and preparation of service bids, proposals, and contract pricing.
- Conducted routine property inspections to verify work quality and compliance with safety requirements, company procedures, and contractual obligations.
- Created and implemented standardized digital inspection-reporting system with checklists and photo documentation, giving engineers clear service guidelines and property managers accurate records of completed work and ongoing maintenance needs.
- Identified workflow issues and introduced practical process improvements that strengthened communication, increased productivity, and improved service consistency across teams.
Education
Associate of Applied Science - Business Management
Skills
- Regulatory compliance
- Document management
- Digital records management
- Production metrics
- Performance evaluation
- Operations coordination
- Employee scheduling
- Team leadership
- Priority management
- Effective communication
Timeline
Supervisor, Imaging Operations
Iron Mountain
02.2026 - 07.2026Read More
Operations Manager
KayDel Building Services
02.2016 - 03.2023Read More
Dallas College
Associate of Applied Science from Business Management
Read More