Hirma Grullon
Springfield,MA
Summary
Dynamic and empathetic healthcare professional with a proven track record at Clipboard Health, adept in patient care and vital signs monitoring. Leveraged compassion, active listening, and documentation expertise to enhance patient satisfaction and safety. Excelled in multitasking and adaptability, significantly improving care standards and operational efficiency.
Overview
8
8
years of professional experience
Work History
CNA
Clipboard Health
Springfield, MA
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs of Number+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
PCA
Mental Health Services
Springfield, MA
12.2022 - 02.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Bank Cashier
Banco Santa Cruz
Dominican Republic
02.2017 - 08.2019
- Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
- Served as an effective liaison between customers and relevant departments within the bank to expedite resolution of complex issues or inquiries.
- Assisted in training new employees, sharing best practices and proven strategies for success as a bank cashier.
- Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
- Developed strong working relationships with colleagues, fostering a cohesive team atmosphere that improved performance overall.
- Managed high-stress situations calmly, efficiently resolving conflicts or disputes between customers or staff members as needed.
- Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
CNA -
Holyoke Comunity College
Holyoke, MA04.2024
Bachelor Of Business Administration -
Universidad Catolica Nordestana
Dominican Republic03.2017
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Compassionate communication
- Active listening
- Multitasking and organization
- Flexibility and adaptability
- Valid state driver's license
- Documentation expert
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
CNA
Clipboard Health
03.2024 - Current
PCA
Mental Health Services
12.2022 - 02.2024
Bank Cashier
Banco Santa Cruz
02.2017 - 08.2019
CNA -
Holyoke Comunity College
Bachelor Of Business Administration -
Universidad Catolica Nordestana