ALICIA GARCIA
Denver,CO
Summary
Operations and Administrative Professional experienced in integrated systems and security operations. Delivered effective support to customers and technicians while managing schedules and multiple priorities. Bilingual in English and Spanish, enhancing communication and service delivery.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Integrated Systems & Technology Analyst
Netronix
Broomfield, CO
01.2018 - Current
- Respond to service desk tickets through APEX, supporting employees and teams across North America and Latin America.
- Provide IT and computer troubleshooting support, including network-related issues.
- Scheduled technicians for site visits as the primary contact for customers and technicians.
GSOC Operations Analyst
Securitas / Oracle
Broomfield, CO
01.2016 - 01.2018
- Monitored access control systems and alarms across multiple locations, directing security officers to respond effectively to onsite issues.
- Coordinated emergency services for employees during minor and major incidents, ensuring timely assistance worldwide.
- Dispatched and coordinated multi-channel radio communications.
- Performed dispatch responsibilities to coordinate personnel and responses across multiple locations.
Security Officer / Front Desk Administrator
Securitas / SCL Health
Broomfield, CO
07.2015 - 09.2016
- Provided front desk administration and lobby security support for SCL Health.
- Checked in patients and visitors, creating and issuing security badges to enhance safety and access control.
- Welcomed and assisted guests while maintaining a professional front desk environment.
- Coordinated meeting setups and food orders while supporting scheduling and administrative needs to ensure seamless operations.
Education
University of Northern Colorado
Greeley, COHigh School Diploma -
Prairie View High School
Henderson, CO 08.2010 - 06.2014
Some College (No Degree) - Chemistry
Navarro College
Corsicana, TX 08.2017 - 01.2018
Skills
- Incident response
- Technical Support
- Technician scheduling
- Office administration
- Microsoft Office
- Documentation Management
- Time management
- Bilingual communication
Timeline
Integrated Systems & Technology Analyst
Netronix
01.2018 - Current
Some College (No Degree) - Chemistry
Navarro College
08.2017 - 01.2018
GSOC Operations Analyst
Securitas / Oracle
01.2016 - 01.2018
Security Officer / Front Desk Administrator
Securitas / SCL Health
07.2015 - 09.2016
High School Diploma -
Prairie View High School
08.2010 - 06.2014
University of Northern Colorado