HIROMI SEMILING
Jupiter
Summary
Conscientious esthetician with 8 years of experience performing skincare and help inspire customer to restoration and balance the skin, mind, and body. Detailed knowledge of skin types and conditions with a talent for creating effective treatment plans in response to client’s key information. Focused on customer satisfaction and contributed to the company’s success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Regus Japan K.K.
- Awarded a Top 3 Customer Service Representative in Japan region
- Mentor new hires / Team player / Scheduling / Technology Assistance / Vender Management
Esthetician
Massage Envy
01.2018 - Current
- Conduct skin consultations to identify the most appropriate treatment protocol for each client
- Training with new esthetician
- Sought continuing education to ensure up-to-date product knowledge and communicated key selling points to customers
- Build and maintain warm, supportive relationships with clients to secure an 85% retention rate
- Performed facial treatments and promoted additional enhancements, maintaining a consistent customer satisfaction rate of 90%+ throughout employment
- Maintained an attractive and sanitary treatment space following the spa’s infection control protocols
Education
Boca Beauty Academy
Boca Raton, FL01.2017
Esthiology
Southeast Technical College
Winona, MN01.2012
Degree in Hotel Management and Operations - undefined
Japan Hotel Technical School
Tokyo, Japan01.2002
English Second Language Program
Shoreline Community College
Seattle, WA01.2001
Skills
- Customize Facial
- Nourishing Light Treatment
- HydraFacial / Microderm Infusion
- Oxygenating Treatment
- Dermaplaning
- Back Facial
- Lymphatic Drainage Massage
- Chemical Peel
- High Frequency Machine
Certification
NCEA Certified
LANGUAGE
Japanese
English
Timeline
Esthetician
Massage Envy
01.2018 - Current
Customer Service Representative
Regus Japan K.K.
Degree in Hotel Management and Operations - undefined
Japan Hotel Technical School
English Second Language Program
Shoreline Community College
Boca Beauty Academy
Esthiology
Southeast Technical College