Alondra Shands
Hartford,CT
Summary
Licensed Esthetician and Skin Care Consultant with over 600 hours of professional training, specializing in facial and body treatments. Proven expertise in makeup application for various events and providing waxing services to a diverse clientele. Committed to enhancing overall skin health and wellness, consistently achieving a high rebooking rate and maintaining a loyal client base. Eager to leverage skills in a dynamic environment that fosters professional growth and development.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
United Community & Family Services (UCFS)
01.2022 - 01.2024
- Delivered excellent customer service across multiple medical departments, serving as the first point of contact for patients.
- Scheduled and managed provider calendars, ensuring accurate booking of diverse appointment types to meet patient needs.
- Verified insurance coverage, attached documentation, and resolved discrepancies to prevent billing delays.
- Oversaw a high volume of inbound calls in a call center environment, addressing patient inquiries and coordinating services.
- Processed co-payments, completed data entry, and maintained accurate patient care records in compliance with HIPAA standards.
- Key Accomplishments:
- Successfully managed 120+ patient interactions daily, maintaining high service satisfaction scores.
- Reduced appointment scheduling errors by 15% through careful calendar management and attention to detail.
- Recognized by supervisors for consistently meeting performance goals in call handling and patient support.
Office Administrator
Hartford Healthcare – Backus Hospital Center for Mental Health
01.2019 - 01.2022
- Managed front-office operations including patient scheduling, insurance verification, and coordination of provider calendars.
- Assisted patients with intake, addressing immediate needs while maintaining a safe and supportive environment.
- Monitored and recorded patient care data, ensuring accuracy and compliance with healthcare standards.
- Responded to and de-escalated crisis calls, notifying management and appropriate authorities as required.
- Applied knowledge of behavioral health conditions to support patient interactions with empathy and professionalism.
- Key Accomplishments:
- Scheduled and coordinated an average of 50+ patient appointments daily, improving access to care.
- Streamlined insurance verification processes, reducing administrative delays by 15%.
- Successfully managed multiple high-stress crisis situations, ensuring patient and staff safety while following protocols.
Office Administrator
Trinity Health of New England Medical Group – Urology
01.2016 - 01.2018
- Oversaw daily front-office operations including patient scheduling, insurance verification, and management of incoming calls.
- Processed billing and coding for urology services, ensuring accuracy and compliance with medical standards.
- Collected co-payments and managed patient accounts with confidentiality and precision.
- Prepared and submitted radiology orders and secured prior authorizations to support timely patient care.
- Applied knowledge of urology symptoms to support accurate scheduling and effective communication between patients and providers.
- Key Accomplishments:
- Maintained a 98% accuracy rate in billing and coding, reducing claim rejections and improving reimbursement timelines.
- Successfully scheduled and coordinated care for an average of 30+ patients per day, ensuring efficiency and patient satisfaction.
- Streamlined insurance verification and prior authorization processes, reducing patient wait times by 20%.
Medical Assistant
Everyday Medical Center – Primary Care
01.2014 - 01.2016
- Supported physicians with direct patient care including rooming patients, recording vital signs, and preparing exam rooms.
- Assisted with diagnostic procedures, administered injections, and collected laboratory specimens (blood, urine, swabs).
- Managed front-desk responsibilities such as scheduling, patient intake, and insurance verification.
- Educated patients on treatment plans, medications, and preventive care guidelines.
- Maintained accurate medical records in compliance with HIPAA and clinic policies.
- Key Accomplishments:
- Consistently supported an average of 30–40 patients daily, ensuring smooth workflow and reduced wait times.
- Achieved a 95% patient satisfaction rating through compassionate care and clear communication.
- Improved exam room readiness by streamlining supply inventory, reducing patient prep time by 15%.
Education
Esthetician - Skin Care
Cortiva Institute
Cromwell, CT10-2025
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Three Rivers Community College
01.2024
Skills
- Facial therapy expertise
- advanced skincare techniques
- high frequency
- microdermabrasion
- galvanic
- extractions
- Skin condition assessment
- Acne treatment solutions
- knowledge of sensitive skin management
- Infection safety protocols
- Skilled in facial massage
- Skin care formulation knowledge
Accomplishments
Licensed Esthetician and Medical Assistant
Timeline
Customer Service Representative
United Community & Family Services (UCFS)
01.2022 - 01.2024
Office Administrator
Hartford Healthcare – Backus Hospital Center for Mental Health
01.2019 - 01.2022
Office Administrator
Trinity Health of New England Medical Group – Urology
01.2016 - 01.2018
Medical Assistant
Everyday Medical Center – Primary Care
01.2014 - 01.2016
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Three Rivers Community College
Esthetician - Skin Care
Cortiva Institute