Hiromi Ventura
134w 86th Los Angeles ,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Secretary
Ariz Tanvir
03.2023 - 02.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Waitress
Roberto Figueroa
03.2023 - 09.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Babysitter
Ariz Tanvir
02.2022 - 01.2023
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
Associate of Science - Criminological Science Whit Psychology
Mariano Gálvez De Guatemala
W4C2+QP7, Flores, Guatemala 01.2022
GED -
Centro Educativo Integral Cristiano CEIC
Poptún, Guatemala 10.2018
Skills
- Call center experience
- Appointment Scheduling
- Sales Support
- Patience and Empathy
Languages
Español
Native or Bilingual
Ingles
Full Professional
Timeline
Secretary
Ariz Tanvir
03.2023 - 02.2024
Waitress
Roberto Figueroa
03.2023 - 09.2023
Babysitter
Ariz Tanvir
02.2022 - 01.2023
Associate of Science - Criminological Science Whit Psychology
Mariano Gálvez De Guatemala
GED -
Centro Educativo Integral Cristiano CEIC
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