Hisan Chowdhury
Norwalk,CT
Summary
Developed strong interpersonal and operational skills in high-traffic environment, consistently ensuring efficient and friendly service. Demonstrated ability to handle cash transactions accurately and maintain safe, clean workspace. Looking to transition into new field, leveraging transferrable skills in customer service and operational efficiency.
Overview
1
1
year of professional experience
Work History
Gas Station Attendant
Sunoco Gas Station
05.2024 - 11.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Assisted with inventory management, helping to keep stock levels consistent and up to date.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
Online Reseller
Self-employeed
11.2023 - 09.2024
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Resolved disputes professionally by mediating between buyers and sellers when necessary, preserving the reputation of the online store.
- Achieved consistent growth in monthly revenues through targeted advertising campaigns and promotional offers that attracted new customers.
- Provided personalized assistance to shoppers seeking advice on product selection or usage tips, building rapport with customers that resulted in positive reviews on seller profiles.
- Utilized software to automate customer communication and order fulfillment.
Education
Business Associates - Business
Norwalk Community College
Norwalk, CT05-2025
Skills
- Customer service
- Product description writing
- Cleaning and sanitation
- Teamwork and collaboration
- Shipping and logistics
- Problem-solving
- Pricing strategy development
- Stocking
Languages
English
Native or Bilingual
Bengali
Professional Working
Timeline
Gas Station Attendant
Sunoco Gas Station
05.2024 - 11.2024
Online Reseller
Self-employeed
11.2023 - 09.2024
Business Associates - Business
Norwalk Community College
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