Katerine Lopez-Posada
Rockingham,VA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Sunoco Gas Station
03.2025 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
Chic-Fil-A
08.2023 - 03.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Spotswood High School
368 Blazer Dr, Penn Laird, VA 2284606-2021
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Verbal and written communication
- Cleaning techniques
- Friendly and outgoing
- Listening skills
- Customer needs assessment
- Flexible schedule
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Sunoco Gas Station
03.2025 - Current
Sales Associate
Chic-Fil-A
08.2023 - 03.2024
High School Diploma -
Spotswood High School
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