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Hisham Hassan
casino host
Kozhikode,KS
Summary
Passionate and people-focused professional with a strong background in hospitality, sales, travel, and guest relations across international environments. From starting as a Photography Sales Associate to advancing into a Casino Host and Marketing Executive role at Norwegian Cruise Line, consistently demonstrated dedication, adaptability, and the ability to create exceptional guest experiences that drive loyalty and results. Prior experience as a Travel Consultant at BCD Travel further strengthened expertise in customer service, communication, and personalized client support. Motivated by building meaningful connections, exceeding expectations, and bringing positive energy and professionalism to every opportunity.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Casino Host
Norwegian Cruise Line
Miami, FL
11.2025 - Current
- Cultivated relationships with VIP guests to enhance loyalty and repeat business.
- Coordinated exclusive events and promotions to elevate guest experience onboard.
- Collaborated with various departments to streamline guest services for optimal satisfaction.
- Analyzed guest feedback to identify improvement areas, driving enhancements in service delivery.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
Photographer sales
Norwegian Cruise Line Holdings LTD
01.2023 - 01.2025
- Develop and execute comprehensive products and pictures that align with the company's goals and objectives.
- Lead and high-performing salesman team, fostering a collaborative and results-driven work environment.
- Proactively greet guests in the photo gallery and assist guests in using digital photo kiosks and make selections of their favorite photos and packages.
- Clearly explain the products and services to guests and always open and close Guest interactions using effective sales techniques.
Travel consultant (Back operations)
BCD TRAVEL
01.2022 - 01.2023
- Working with airlines like AMERICAN, UNITED, ALASKA, JETBLUE, and DELTA Airlines.
- Exchanging unused tickets proficiently for upcoming travel.
- Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported.
- Strong understanding of a client travel policy and can consistently provide consultation to the customer.
Sales man
VIZITO GOLDS
01.2019 - 01.2022
- Working as a sales man.
- Design choosing for bridal needs.
- Maintaining customer contacts.
- Interacts directly with customers throughout all phases of the sales process.
Education
Bachelor of Business Marketing -
JAIN UNIVERSITY
01-2024
Digital Marketing - undefined
01-2022
Bachelor of Business administration - undefined
CALICUT UNIVERSITY
01-2021
Skills
- Sales
- Customer service
- Computer systems,&software
- Effective Communication
- Time Management
- Leadership
- Problem solving
- Hospitality management
Certification
- US C1/D VISA
- SEAMANS BOOK
LANGUAGES
English (Fluent)
Tamil (Fluent)
Malayalam (Fluent)
Hindi (Intermediate)
Timeline
Casino Host
Norwegian Cruise Line
11.2025 - Current
Photographer sales
Norwegian Cruise Line Holdings LTD
01.2023 - 01.2025
Travel consultant (Back operations)
BCD TRAVEL
01.2022 - 01.2023
Sales man
VIZITO GOLDS
01.2019 - 01.2022
Bachelor of Business administration - undefined
CALICUT UNIVERSITY
Digital Marketing - undefined
Bachelor of Business Marketing -
JAIN UNIVERSITY