Jamal Mathurin
Sunrise,FL
Summary
Dynamic professional with extensive customer service expertise honed at Lago Mar Resort and Club. Proven ability to resolve guest complaints effectively while training staff on best practices. Skilled in utilizing power equipment and maintaining safety standards, complemented by strong interpersonal skills and a commitment to enhancing guest relations.
Also in school for HVAC/R with plc so I know a couple things have about ten more months of school
Overview
4
4
years of professional experience
Work History
Casino Host
Hard Rock Casino
Hollywood, FL
07.2025 - Current
- Fostered relationships with high-value guests to enhance loyalty and engagement.
- Coordinated personalized experiences, including reservations and event invitations, for VIP clients.
- Managed guest inquiries and concerns, ensuring prompt resolution and satisfaction.
- Collaborated with marketing teams to promote exclusive offers tailored for loyal customers.
Concierge Agent
Lago Mar Resort and Club
Fort Lauderdale, Florida
06.2024 - Current
- Resolved customer complaints in a professional manner while upholding company policies.
- Processed guest check-ins and check-outs in a timely manner and ensured accuracy of billing records.
- Trained new concierge staff on best practices and hotel policies.
- Arranged airport transfers and local transportation for guests.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Offered guests beverages and refreshments upon check-in.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Warehouse Selector
Publix
Deerfiled , FL
10.2021 - 06.2023
- Confirmed items picked for orders by keying codes into system.
- Operated a variety of power equipment including forklifts, order pickers, reach trucks and pallet jacks safely and efficiently.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Piper High School
Sunrise, FLAssociate of Arts - HVAC/R With Plc
Florida Technical College
Pembroke Pines, FL10-2025
Skills
I am very hands on and know how to use a lot of tools knows about A/C stilling in school learning also have sales skills and costumer services skill
Strong interpersonal skills
Guest relations
Customer service expertise
Local area network
Languages
English
Native/ Bilingual
Creole
Professional
Education and Training
true
Timeline
Casino Host
Hard Rock Casino
07.2025 - Current
Concierge Agent
Lago Mar Resort and Club
06.2024 - Current
Warehouse Selector
Publix
10.2021 - 06.2023
Associate of Arts - HVAC/R With Plc
Florida Technical College
High School Diploma -
Piper High School