Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamal Mathurin

Fort Lauderdale

Summary

Dynamic professional with extensive customer service expertise honed at Lago Mar Resort and Club. Proven ability to resolve guest complaints effectively while training staff on best practices. Skilled in utilizing power equipment and maintaining safety standards, complemented by strong interpersonal skills and a commitment to enhancing guest relations.

Also in school for HVAC/R with plc so I know a couple things have about ten more months of school

Overview

3
3
years of professional experience

Work History

Concierge Agent

Lago Mar Resort and Club
Fort Lauderdale
06.2024 - Current
  • Resolved customer complaints in a professional manner while upholding company policies.
  • Processed guest check-ins and check-outs in a timely manner and ensured accuracy of billing records.
  • Trained new concierge staff on best practices and hotel policies.
  • Arranged airport transfers and local transportation for guests.
  • Provided business services for guests, including faxing, copying, and courier arrangements.
  • Offered guests beverages and refreshments upon check-in.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.

Warehouse Selector

Publix
Deerfiled
10.2021 - 06.2023
  • Confirmed items picked for orders by keying codes into system.
  • Operated a variety of power equipment including forklifts, order pickers, reach trucks and pallet jacks safely and efficiently.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

Associate of Arts - HVAC/R With Plc

Florida Technical College
Pembroke Pines, FL
10-2025

Skills

I am very hands on and know how to use a lot of tools knows about A/C stilling in school learning also have sales skills and costumer services skill

  • Strong interpersonal skills
  • Guest relations
  • Customer service expertise
  • Local area network

Languages

English
Native/ Bilingual
Creole
Professional

Timeline

Concierge Agent

Lago Mar Resort and Club
06.2024 - Current

Warehouse Selector

Publix
10.2021 - 06.2023

Associate of Arts - HVAC/R With Plc

Florida Technical College
Jamal Mathurin