Summary
Overview
Work History
Education
Skills
enjoy doing out door stuff, hiking and camping. I also enjoy working out.
Hiking, camping, work out, anything out door stuff.
Languages
Timeline
Generic

Jintana Htwe

Utica

Summary

Proactive Casino Host, Table Games Dealer, and Medical Translator with extensive experience in guest relations, dispute resolution, and high-value player management. Skilled in casino operations, event planning, and multilingual communication. Bringing expertise in creating exceptional guest experiences and fostering strong player loyalty.

Overview

13
13
years of professional experience

Work History

Casino Host

Turning Stone Resort and Casino
02.2022 - 01.2024
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.

Table Games Dealer

Turning Stone Resort and Casino
11.2013 - 02.2022
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
  • Inspected table games and equipment to confirm proper function.

Medical Translator and Interpreter

ITS
04.2011 - 06.2013
  • Supported international medical conferences by delivering simultaneous translations for attendees.
  • Conducted thorough proofreading of translated materials, ensuring accuracy and consistency throughout all deliverables.
  • Participated in continuing education opportunities to stay current on evolving medical terminology and best practices in translation.
  • Provided language interpretation services during telemedicine appointments, enhancing patient access to remote care options.

Education

No Degree -

Thomas R. Proctor Hight School.
Utica, NY

Skills

  • Customer Service
  • Patience and Empathy
  • Event planning experience
  • Detail Oriented
  • Relationship Development
  • Sales proficiency
  • Marketing knowledge
  • Guest Relations
  • Networking capabilities
  • Marketing
  • Promotional strategies
  • Financial Acumen
  • Casino game understanding
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills

enjoy doing out door stuff, hiking and camping. I also enjoy working out.

I love hiking, because its gives me the ability to test my own strengths, and the views is a bonus for me. Camping is the time for relaxation for me, camping is 


Hiking, camping, work out, anything out door stuff.

i love hiking, it gives me the ability to test my own mental and strengths, and the view is a bonus for me. 

Languages

Thai
Native or Bilingual
Karen
Native or Bilingual
Burmese
Native or Bilingual
Lao
Full Professional

Timeline

Casino Host

Turning Stone Resort and Casino
02.2022 - 01.2024

Table Games Dealer

Turning Stone Resort and Casino
11.2013 - 02.2022

Medical Translator and Interpreter

ITS
04.2011 - 06.2013

No Degree -

Thomas R. Proctor Hight School.

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Jintana Htwe