Pepelele Rodriguez
Cerritos,CA
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PAS position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
PAS
Palomar Health Medical Group
08.2023 - 09.2025
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Handling high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping.
- Achieved higher patient satisfaction ratings through consistent follow-up on appointment concerns or changes.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
Front Desk Hotel Clerk
Virgin River Hotel
09.2020 - 05.2023
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency
- Collected room deposits, fees, and payments
- Trained staff to provide excellent customer service, apply best practices and comply with procedures
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction
- Supervised over 5 Clerks as acting Supervisor
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Lead Medical Receptionist
Family Healthcare Group
08.2019 - 05.2023
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes
Cashier Team Lead
Walmart
08.2016 - 09.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring
- Managed over 50+ calls day and managed 35+ cashiers front line
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns
Sales Operator
Best Buy
10.2006 - 02.2016
- Increased sales revenue by developing strategic plans and implementing effective sales techniques.
- Built strong client relationships through excellent customer service and consistent follow-up on inquiries.
- Exceeded sales targets consistently by identifying and pursuing new business opportunities.
- Collaborated with team members to develop innovative marketing strategies, driving brand awareness and customer engagement.
Education
High School Diploma -
Fagaitua High School
American Samoa06.2005
Skills
- Critical Thinking
- Serve Guests
- Guest Accommodations
- Hotel Reservations
- Reservation Processing
- Payment Handling
- Multi-Line Phone Systems
- Medical Records Management
- Patient Scheduling
- Healthcare Administration
- Creative Thinking
- Active Listening
- Effective Communication
- Task Prioritization
- Self-Motivation
- Multitasking
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 16+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16 staff members.
Timeline
PAS
Palomar Health Medical Group
08.2023 - 09.2025
Front Desk Hotel Clerk
Virgin River Hotel
09.2020 - 05.2023
Lead Medical Receptionist
Family Healthcare Group
08.2019 - 05.2023
Cashier Team Lead
Walmart
08.2016 - 09.2020
Sales Operator
Best Buy
10.2006 - 02.2016
High School Diploma -
Fagaitua High School
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