HITESHWAR SINGH
Dallas Linkedin.com/in/hiteshwar-singh,Texas
Summary
Dynamic IT Support Specialist with proven expertise at Apex Systems, excelling in troubleshooting Windows and Microsoft 365 issues. Adept at delivering exceptional customer service and maintaining ITSM records. Skilled in network troubleshooting and documentation, I effectively resolve complex technical challenges while enhancing user satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Apex Systems (Contractor for Paragon Healthcare)
Plano, TX
01.2026 - Current
- Provided Tier 1 IT support to users through Service Desk tickets, on-call email, remote tools, and in-person support across multiple sites, ensuring timely resolution of issues.
- Troubleshoot Windows, Microsoft 365, Azure Virtual Desktop, and NextGen application issues in a healthcare environment.
- Use ServiceDesk and ManageEngine Endpoint Central to triage, document, and resolve incidents while maintaining accurate ITSM records.
- Perform Active Directory account management including password resets, access provisioning, and user troubleshooting via remote administration tools.
- Deploy and configure workstations, software, printers, and peripherals for new and existing employees.
- Conducted basic network troubleshooting (DNS, DHCP, connectivity, Wi-Fi) and escalated infrastructure issues to engineering teams to maintain network reliability.
- Collaborated with network, system, and database administrators to resolve complex technical issues, enhancing overall service delivery.
IT Support Training Program
Per Scholas Technical Institute
Dallas, TX
06.2025 - 09.2025
- Executed OS installation, imaging, and troubleshooting of hardware/software issues to ensure optimal system performance.
- Installed, configured, and maintained desktops/laptops with Windows and Linux OS.
- Provided Tier 1 support in a simulated enterprise environment using ServiceNow ticketing.
- Conducted cabling and connectivity troubleshooting, establishing basic network setup to support operational needs.
- Developed technical documentation and knowledge base articles to facilitate knowledge sharing and improve user support.
Logistics & Operations Technician (Contract Roles)
Multiple Agencies & Employers
, Canada & U.S.
10.2019 - 03.2025
- Supported transportation and distribution operations across multiple contract logistics assignments.
- Managed routes, inventory, and operational data using GPS, fleet management platforms, handheld scanners, and digital logging systems.
- Troubleshot mobile device, scanning equipment, and digital system issues while ensuring accurate electronic records and compliance documentation.
Education
Graduate Certificate - Mobile Solutions Development
Conestoga College
Bachelor - Computer Science
Punjabi University
Skills
- Troubleshooting
- Operating system support
- Microsoft 365
- Networking
- Server & Identity
- Hardware & Imaging
- Tools
- Documentation
- Customer Service
- Professional communication
Certification
• CompTIA A+ Certification
• Google IT Support Professional Certificate
• Google IT Support Professional Certificate
Timeline
IT Support Specialist
Apex Systems (Contractor for Paragon Healthcare)
01.2026 - Current
IT Support Training Program
Per Scholas Technical Institute
06.2025 - 09.2025
Logistics & Operations Technician (Contract Roles)
Multiple Agencies & Employers
10.2019 - 03.2025
Graduate Certificate - Mobile Solutions Development
Conestoga College
Bachelor - Computer Science
Punjabi University