Hiwot Habtamu
Silver Spring,MD
Summary
Dedicated Accounts Receivable Specialist with15 years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.
Overview
23
23
years of professional experience
Work History
Power Bi Developer
Targeted INC
Silver Spring, MD
05.2022 - 09.2023
- Responsible for creating Power BI reports and deploying it to Power BI Services.
- Created the Dashboards and Shared it to user groups using Power BI Apps.
- Performed time series analysis using DAX expressions in Power BI. Used Power BI to create self-service BI capabilities and use tabular models.
- Shedule and distribute reports
Credit Manager
Omni Hotels & Resorts
Washington , DC
01.2008 - 06.2021
- Ensured timely and accurate processing of all credit transactions.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Monitored customer account details for non-payments, delayed payments and other irregularities.
- Analyzed financial data to determine the degree of risk involved in extending credit.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
- Provided guidance and support to other departments regarding the development of new credit policies and procedures.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Maintained complete records of all customer accounts including contact information, payment history, notes on collection efforts and related documents.
- Researched industry trends in order to develop innovative strategies for improving collection processes.
- Managed reporting, documentation and recordkeeping requirements for department.
- Gathered information related to assessment of annual bad debt to carry out in-depth reviews.
- Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
- Completed ongoing professional training to facilitate accurate and productive credit management.
- Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
Senior Account Receivable Specialist
The Madison Hotel
Washington, DC
01.2003 - 11.2008
- Reviewed customer accounts and made payment arrangements to ensure timely collection of outstanding balances.
- Processed incoming payments and applied them to the appropriate accounts.
- Prepared daily deposits for all cash, checks, and credit card transactions received from customers.
- Researched discrepancies between customer records and bank statements to identify any errors or irregularities.
- Performed account reconciliations to ensure accuracy of customer balances on a monthly basis.
- Generated reports detailing aging receivables, collections activity, and customer account history.
- Documented collection activities in accordance with established procedures.
- Investigated past due invoices for discrepancies in pricing or quantity ordered versus what was billed to the customer.
- Contacted customers regarding overdue payments via phone and email communications.
- Negotiated payment plans with delinquent customers while ensuring adherence to company policies and procedures.
- Assisted with month-end close process by providing necessary documents related to receivables activity.
- Collaborated with other departments such as Sales and Credit and Collections teams to resolve billing issues promptly.
- Provided guidance on proper coding of invoices within accounting system software applications.
- Maintained accurate records of customer interactions including contact information, payment status updates.
- Analyzed data trends related to receivables performance in order to identify areas needing improvement or corrective action.
- Developed strategies for improving collection efforts while minimizing bad debt write-offs.
- Reviewed credit applications from potential new customers prior to extending credit terms.
- Evaluated customer financials on an ongoing basis in order to determine their ability to pay outstanding invoices in a timely manner.
- Coordinated with external auditors during annual audit process for verification of receivable balances.
- Followed up on inquiries from internal stakeholders regarding status of customer accounts.
- Identified opportunities for cost savings throughout the collections cycle by streamlining processes and eliminating redundancies where possible.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Generated, mailed and monitored invoices.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Processed new customer forms to set up accounts in system.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Activated contracts and set up installment billing plan to generate on-time payments.
- Assisted in streamlining accounts receivable process by identifying areas for performance improvement.
- Posted revenues by verifying and entering transactions from lock box and local deposits.
Guest Service Representative
Henley Park Hotel
washington , dc
2000.Sep - 2007.Jan
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Answered hotel phones with professionalism and directed calls appropriately.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Facilitated and coordinated transportation services for guests.
Education
Bachelor of Science - Information Technology , Finance
Addis Ababa Ethiopa
Africa09.1999
Skills
- certificate in sql, power Bi
Timeline
Power Bi Developer
Targeted INC
05.2022 - 09.2023
Credit Manager
Omni Hotels & Resorts
01.2008 - 06.2021
Senior Account Receivable Specialist
The Madison Hotel
01.2003 - 11.2008
Guest Service Representative
Henley Park Hotel
2000.Sep - 2007.Jan
Bachelor of Science - Information Technology , Finance
Addis Ababa Ethiopa
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