Hiwot Sikela
Seattle,WA
Summary
Driven Supervisor of Mail Processing at Deutsche Post Arnold Strassa, I excelled in staff management and process improvement, enhancing team productivity by implementing efficient workflows. Leveraging strong problem-solving and organizational skills, I significantly improved customer satisfaction and compliance with legal standards, demonstrating exceptional leadership and a goal-oriented approach.
Overview
2
2
years of professional experience
Work History
Supervisor of Mail Processing, Sorting Clerk
Deutsche Post Arnold Strassa
11.2020 - 03.2023
- Sort and distribute incoming mail, including letters, packages, and parcels.
- Managing and processing of necessary documentation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Review of compliance with legal regulations and internal polices.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Processes and procedures
- Process Improvement
- Process Monitoring and Improvement
- Priority management
- Expectation setting
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Time Management
- Excellent Communication
- Decision-Making
- Effective Communication
- Organizational Skills
- Analytical Thinking
Languages
Amharic, Deutsch, English, Southern Sotho
Native or Bilingual
Timeline
Supervisor of Mail Processing, Sorting Clerk
Deutsche Post Arnold Strassa
11.2020 - 03.2023
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