Summary
Overview
Work History
Education
Skills
Websites
Timeline
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HM Imran Monir

Queens,NY

Summary

Dynamic banking professional with experience at Citibank, excelling in customer service and regulatory compliance. Proven ability to manage account openings and transactions while maintaining meticulous records. Skilled in Microsoft Office and effective communication, fostering team collaboration to enhance operational efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Associate Banker

Chase Bank
New York, NY
09.2024 - Current
  • Provide front-line support for clients including account services, transaction processing, and product education.
  • Assist customers with deposits, withdrawals, check cashing, and loan inquiries while maintaining transaction accuracy.
  • Support branch operations by maintaining customer records and ensuring timely execution of administrative tasks.
  • Educate clients on digital banking tools and promote financial products based on customer needs.

Head Concierge Banker

Citibank
New York, NY
01.2021 - 09.2024
  • Managed the opening and servicing of customer accounts including checking, savings, and certificates of deposit.
  • Handled documentation, account updates, and compliance-related tasks with accuracy and confidentiality.
  • Processed financial transactions, payments, and cash handling in adherence to policy and audit standards.
  • Maintained organized records for daily transactions, audits, and customer service interactions.
  • Scheduled appointments and coordinated with departments such as Wealth Management and Mortgage Services.
  • Assisted with branch operations including ATM support, safety deposit box access, and inventory audits.
  • Trained in handling sensitive customer data and resolving inquiries in a timely, professional manner.

Team Member

Domino's Pizza
Queens, NY
11.2020 - 01.2021
  • Supported store operations including preparing orders, packaging, and delivery coordination.
  • Performed physical tasks such as inventory stocking, lifting supplies, and cleaning work areas.
  • Provided fast and friendly customer service during peak business hours.
  • Maintained a clean and organized work environment in compliance with health and safety standards.

Education

A.A. - Business Administration

Queensborough Community College
New York

High School Diploma -

Hillcrest High School
NY

Skills

  • Administrative Support
  • Customer Service
  • Recordkeeping
  • Data Entry
  • Inventory Handling
  • Microsoft Office
  • Adobe PDF
  • Financial transactions
  • Regulatory compliance
  • Team collaboration
  • Effective communication
  • Team building

Timeline

Associate Banker

Chase Bank
09.2024 - Current

Head Concierge Banker

Citibank
01.2021 - 09.2024

Team Member

Domino's Pizza
11.2020 - 01.2021

A.A. - Business Administration

Queensborough Community College

High School Diploma -

Hillcrest High School

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HM Imran Monir