Beth Butler
Bank Teller
New Albany,IN
Summary
I have an extensive background in providing excellent customer service.I am definitely a people person, I pride myself in being organized and dependable. Being part of a team with common goals is my ideal work setting.
Overview
16
16
years of professional experience
Work History
Associate Banker
JPMorgan Chase
New Albany, IN
05.2017 - 11.2021
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified most appropriate banking products.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Front Office Associate
John-Kenyon American Eye Institute
New Albany, IN
09.2012 - 09.2013
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Maintained clean reception area to promote positive, professional environment for clients.
- Completed work schedules, managed [Number] calendars and arranged appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Maintained optimal office security by monitoring visitors and following precise procedures.
Patient Registration Representative
Clark Memorial Hospital
Jeffersonville, IN
03.2011 - 09.2012
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Distributed informational materials, necessary forms and hospital procedures to patients.
- Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Customer Service Representative
Indiana Bureau Of Motor Vehicles
Sellersburg, IN
01.2002 - 03.2011
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Business
Sullivan University
Louisville, KYSkills
Complaint resolution
Money handling abilities
Administrative support
Professional telephone demeanor
Staff education and training
Timeline
Associate Banker
JPMorgan Chase
05.2017 - 11.2021
Front Office Associate
John-Kenyon American Eye Institute
09.2012 - 09.2013
Patient Registration Representative
Clark Memorial Hospital
03.2011 - 09.2012
Customer Service Representative
Indiana Bureau Of Motor Vehicles
01.2002 - 03.2011
Business
Sullivan University