Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Youqi (Steven) Yang

Brooklyn,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast paced working environment. Successfully works as part of team to reach personal and business goal. Known for successfully handing escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Associate Banker

East West Bank
02.2024 - Current
  • Used good cash handling skills and attention to detail to maintain balanced cash box.
  • Conducted financial transactions such as deposits, withdrawals, transfer, loan, payment and cashier checks.

Associate Banker

Royal Business Bank
04.2023 - 02.2024
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Help customers understand and use mobile applications and online banking.
  • Ordered checks, placed stop payment orders.
  • Modified, opened and closed customer accounts.
  • Answered incoming calls from customers relation to their account.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.

Education

BBA - Finance

Brooklyn College
12.2023

Skills

  • Information Security
  • Account Updating
  • Paperwork Processing
  • Data Entry
  • Customer Relation
  • Complaint Resolution
  • Currency Exchanges
  • Domestic/International Wire

Languages

Mandarin
Native/ Bilingual
Cantonese
Native/ Bilingual
English
Professional
Fujianese
Limited

Timeline

Associate Banker

East West Bank
02.2024 - Current

Associate Banker

Royal Business Bank
04.2023 - 02.2024

BBA - Finance

Brooklyn College

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