Vanessa Gaytan
Berwyn,IL
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Associate Banker
Chase Bank
08.2022 - Current
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Planogram Team Member
Menards
01.2022 - 07.2022
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Arranged consistent shelves, bins, and racks at Cicero location by following established planograms.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Organized store merchandise racks by size, style, and color.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Customer Experience Representative
BMO Harris Bank
06.2021 - 01.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Teller
US Bank NA
06.2019 - 05.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
Stock Room Manager
Journeys
07.2015 - 03.2020
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Set up displays of merchandise to market new products to customers.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Created and enforced detailed organization processes to increase quality and service standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Sales Associate
Menards
08.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Science Education
Morton College
Cicero, IL05.2023
High School Diploma -
J. Sterling Morton West
Berwyn, IL05.2016
Skills
- Analytical Thinking
- Mathematical Accuracy
- Information Processing
- Retention Strategies
- Team Collaboration
- Follow-Up Skills
- Analyzing Data
- Strategic Planning
- Creative Thinking
- Documentation Skills
- Security Protocols
- Verbal and Written Communication
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Associate Banker
Chase Bank
08.2022 - Current
Planogram Team Member
Menards
01.2022 - 07.2022
Customer Experience Representative
BMO Harris Bank
06.2021 - 01.2022
Teller
US Bank NA
06.2019 - 05.2021
Sales Associate
Menards
08.2017 - 06.2019
Stock Room Manager
Journeys
07.2015 - 03.2020
Associate of Science - Science Education
Morton College
High School Diploma -
J. Sterling Morton West
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