Hung Tran
Gold Bar
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
MobileOne,LLC
03.2022 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Sales Manager
MobileOne,LLC
09.2021 - 03.2022
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Passenger Service Supervisor
Swissport USA
06.2021 - 02.2022
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
- Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
Package Delivery Driver
UPS
09.2014 - 11.2018
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Education
Associate of Business Administration - Business Communications
South Seattle Community College
Seattle, WA07.2014
High School Diploma -
Sequoia High School
Everett, WA06.2012
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved 100% by introducing A.I Piloting for new software roll out tasks.
- Supervised team of 20 staff members.
Additional Information
Reliable, Efficient, Self Driven, Problem Solver.
Languages
Vietnamese
Professional Working
Timeline
Retail Store Manager
MobileOne,LLC
03.2022 - Current
Assistant Sales Manager
MobileOne,LLC
09.2021 - 03.2022
Passenger Service Supervisor
Swissport USA
06.2021 - 02.2022
Package Delivery Driver
UPS
09.2014 - 11.2018
Associate of Business Administration - Business Communications
South Seattle Community College
High School Diploma -
Sequoia High School
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