Hnin Oo Wai
Las Vegas,NV
Summary
PROFILE SUMMARY
Friendly and reliable customer service professional with experience as a server, cashier, receptionist, and front desk supervisor. Skilled in multitasking, communication, and handling high-pressure situations with a calm and positive attitude. Strong attention to detail, excellent social skills, and a team-oriented mindset. Passionate about providing great service and creating a welcoming environment for customers and guests.
Overview
3
3
years of professional experience
Work History
Server/ Host/ Shift Closer
Omoide Noodles & Bowls
Las Vegas, NV
09.2024 - Current
- Greeted and seated customers while managing waitlists during busy hours.
- Took food and drink orders accurately and delivered them in a timely manner.
- Processed cash, card, and mobile payments quickly and correctly.
- Maintained a clean and organized dining and cashier area.
- Helped with opening and closing tasks, including setting up and cleaning the restaurant.
- Worked closely with kitchen staff to ensure smooth and efficient service.
Reception Supervisor
Areca Hotel
Yangon
08.2023 - 04.2024
- Started work as a junior receptionist and quickly promoted to supervisor.
- Supervised and trained reception staffs to deliver excellent customer service.
- Collaborated with other departments to improve communication and efficiency.
- Handled administrative duties such as payroll reporting, inventory, and shift planning.
- Recognized for consistently maintaining a positive attitude while handling customer interactions.
- Managed scheduling, performance evaluations, and daily workflow of the reception team.
Senior Front Desk Receptionist
Myanmar Life Hotel
Yangon
06.2022 - 06.2023
- Led front desk operations and ensured high-quality guest service.
- Trained and supported junior receptionists.
- Handled scheduling, calls, and daily administrative tasks.
- Coordinated with various hotel departments to enhance the guest experiences through complementary services and offerings.
- Increased upselling by 15% by suggesting additional products that may fit client needs.
Education
Undergraduate - Biological Science
College of Southern Nevada
Charleston, SCSecond year of University - Physics (COE)
Yangon University
04.2019
Skills
- Excellent multitasking
- Good social skills
- Great critical thinking
- Time management
- Great Conflict Resolution
- Reliable and detail oriented
- Team player
- Positive attitude
- Microsoft word,Excel,Google,Photoshop
Languages
Burmese
English
Chinese
Korean
Certification
• Food Handler Certification
• TAM card
• Certified in Receptionist
• Diploma in Business Administration
Timeline
Server/ Host/ Shift Closer
Omoide Noodles & Bowls
09.2024 - Current
Reception Supervisor
Areca Hotel
08.2023 - 04.2024
Senior Front Desk Receptionist
Myanmar Life Hotel
06.2022 - 06.2023
Second year of University - Physics (COE)
Yangon University
Undergraduate - Biological Science
College of Southern Nevada