AMY VICTORIA MAREK
Tempe,AZ
Summary
Devoted to providing exceptional customer service in the hospitality industry demonstrating strong organizational skills, the ability to prioritize, multitask and pay attention to detail. Extensive years of experience in high-volume restaurant and bar environments developing a strong sense of leadership, teamwork, and professionalism for the overall success of the company. Forward-thinking sales person understanding the importance of empathy and attentiveness in business settings. Always seeking new endeavors in personal and professional growth; Personable, Outgoing and Friendly, Courteous and Cooperative, Even-Tempered, Self-Motivated, Dependable, Remarkable Customer Service Skills, Passionate about Hospitality and Service.
Overview
13
13
years of professional experience
Work History
Server, Shift Closer, Cocktail and Bar Server
BJ's RESTAURANT & BREWHOUSE
12.2022 - Current
- Closing Server for lunch and dinner shifts making sure all closing sidework and clean server sections were maintained and upheld.
- Provided Exceeding Guest Expectations Customer Service and Menu Knowledge for all guests during a variety of fast-paced and slow-paced dining times.
- Shared suggestions and recommendations based on specific palettes unique to each guest.
- Developed a quick and efficient skill to utilizing a handheld tablet POS system at each table. Proficient input of guests orders, along with any and all modifications to food and beverage at a fast pace.
- Maintaining a smile and warm welcoming greeting with each guest while balancing equal attentiveness to all my guests at all times.
Call Center Sales Agent
CONVERSION KINGS LLC
06.2021 - 12.2022
- Offer Pre-Screening Services for multiple Financial Programs including different types of Refinancing, Credit Repair, and Debt Consolidation
- Provide Live Transfers to appropriate Financial Institutions Nationwide
- Accurately Gathering and Inputting information to determine whether the respective prospect Qualifies and would Benefit from any of the Institutions' Programs our Clients are currently offering
- Extensive Training and Knowledge in Finance and Mortgage Terminology
- Utilized sales techniques to build customer interest and close sales.
- Made average of 350 outbound and calls per day.
Cocktail Waitress / Server
SANCTUARY CAMELBACK MOUNTAIN RESORT & SPA
10.2020 - 03.2021
- Resort Style Service and Experience Catering to Guests Needs and Accommodations
- Consistently maintained a High Level of Work Quality and Quantity per resort standards in a High Volume and Fast-paced Environment
- Strong Attention to Detail
- Acquired Skills in Listening Effectively and keeping a Pleasant Personality during all Guest Interactions
- Knowledge with Artisan Craft Cocktails and Enthusiasm in the Passion of Fine Dining
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender / Server / Head Trainer
DOMINICK'S STEAKHOUSE
09.2016 - 03.2020
- Head Trainer for all new hired Cocktail Waitresses
- Responsible for managing a 5-6 table dining section in a High Volume Environment
- Skilled in Aloha POS providing Fast and Efficient Service
- Positive Attitude attending Multiple Guests
- Superior Wine Knowledge and Enthusiastic Food Pairing Suggestion
- Cultivated warm relationships with regular customers.
- Upsold high-profit menu items including fine cuts of steak, seafood towers, craft cocktails, and bottles of fine wine to enhance sales and overall guest experience.
Bartender / Server
FATE BREWING CO
08.2015 - 09.2016
- Hired as Core Staff Member and Trainer for all new employees upon Grand Opening
- Closing Bartender responsible for Oversight of all Closing Duties
- Strong Beer Knowledge and Efficiency in changing beer kegs and Draft Tower Management
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server / Head Wait
CHARLESTON'S RESTAURANT
08.2013 - 08.2015
- Demonstrated the ability to work well in a team-oriented and high volume, fast-paced environment
- Keeping guests aware of menu items while promoting featured suggestions
- Exemplifying knowledge of all beer, wine, liquor, and specialty drink options
- Food and beverage service without the use of trays including the ability to carry five beverages at once by hand
- Exceeding guests' expectations through consistent exceptional service
- Balanced all server checkouts and all restaurant cash drawers
Server
KONA GRILL
04.2012 - 07.2013
- Provided a superior guest experience through delivery of quality service to all guests
- Guided guests through menus while demonstrating thorough knowledge of the food and beverage ingredients
- Reacted positively while resolving negative guest experiences
- Provided consistent cleanliness and orderliness throughout the shift
Server / Cocktail Waitress
SANDBAR
06.2010 - 05.2012
- Maintained a fast-paced work flow while multitasking within a high volume setting
- Participated in a team environment that promoted sales and service success
- Boosted repeat guest clientele
- Skilled operation of POS system and payment processing
- Ability to quickly deliver quality product while under pressure
Server
Z'TEJAS
08.2011 - 03.2012
- Provided friendly and attentive service to all guests
- Increased guest sales through suggestive recommendations
- Enriched work environment through positive attitude and self-management
- Garnished and served alcoholic beverages to guests throughout the restaurant
Education
Some College (No Degree) - Professional Health Sciences
ARIZONA STATE UNIVERSITY
TEMPE, AZHigh School Diploma - undefined
JOY CHRISTIAN HIGH SCHOOL
GLENDALE, AZ2010
Skills
- Multitasking Abilities
- MS Office
- Organization and Time Management
- Attention to Detail
- Self-Motivated
- Data Entry
- Excellent Communication
- Active Listening
- Warm and Friendly
- Customer Service and Rapport
- Workflow Coordination
- Restocking
- Upselling
- Sales Strategies
- Adaptable and Flexible
- Specials Promotion and Upselling
Timeline
Server, Shift Closer, Cocktail and Bar Server
BJ's RESTAURANT & BREWHOUSE
12.2022 - Current
Call Center Sales Agent
CONVERSION KINGS LLC
06.2021 - 12.2022
Cocktail Waitress / Server
SANCTUARY CAMELBACK MOUNTAIN RESORT & SPA
10.2020 - 03.2021
Bartender / Server / Head Trainer
DOMINICK'S STEAKHOUSE
09.2016 - 03.2020
Bartender / Server
FATE BREWING CO
08.2015 - 09.2016
Server / Head Wait
CHARLESTON'S RESTAURANT
08.2013 - 08.2015
Server
KONA GRILL
04.2012 - 07.2013
Server
Z'TEJAS
08.2011 - 03.2012
Server / Cocktail Waitress
SANDBAR
06.2010 - 05.2012
Some College (No Degree) - Professional Health Sciences
ARIZONA STATE UNIVERSITY
High School Diploma - undefined
JOY CHRISTIAN HIGH SCHOOL
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