Jerome Merritt
Ocala,FL
Summary
Hardworking employee enthusiastic about learning all types of fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Speedway
Ocala, FL
11.2024 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Strengthened customer retention by offering discount options.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
Customer Service Representative
Circle K
Ocala, FL
10.2023 - 04.2024
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Ensured compliance with health and safety regulations.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
Ultimate Detailing
Mike Wallace
04.2022 - 04.2023
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards
Amazon Delievery Driver
Epic Logistic
10.2021 - 05.2022
- Prepare and collect parcels for incoming orders and load products weighing up to 200lbs into vehicle using assertive equipment when necessary
- Accomplish a 100% on-time delivery rate within strict time constraints
- Handle, secure, and organize packages with the utmost care
- Document complete and appropriate records regarding the courier packages, mileage, and miscellaneous expenses
- Verify each delivery against shipping instructions before delivering to customers
- Demonstrate exceptional customer service using fine-tune interpersonal skills to appropriately represent the company
- Obey traffic laws and follow established traffic and transportation procedures
- Pre-check and maintain vehicle to ensure that it will remain in deal condition to complete deliveries
- Operate hand held scanner on all outgoing and then delivered packages.
Call Representative
Prince Parker, Collection Agency
04.2021 - 08.2021
- Consistently met or exceeded monthly goals
- Flourished in a high volume fast paced environment
- Evaluated accounts and recommended appropriate action throughout the collection cycle
- Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers
- Counseled and assisted current customers in determining their best payment option(s) in an effort to bring their existing store credit card payments up-to-date
- Researched overdue account balances.
RaceTrac, RaceTrac Petroleum, Inc
12.2020 - 04.2021
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Prepare sales slips or sales contracts
- Maintain records related to sales.
Education
Saint Augustine University
Raleigh, NC2021
Highschool Diploma - Criminal Justice
Oldsmar Christian Highschool
Oldsmar, FLSkills
- Service-Orientation
- Complex Problem-Solving
- Attention to Detail
- Active Listening
- Map Reading Skills
- Customer Service
- Package handling
Timeline
Customer Service Representative
Speedway
11.2024 - Current
Customer Service Representative
Circle K
10.2023 - 04.2024
Ultimate Detailing
Mike Wallace
04.2022 - 04.2023
Amazon Delievery Driver
Epic Logistic
10.2021 - 05.2022
Call Representative
Prince Parker, Collection Agency
04.2021 - 08.2021
RaceTrac, RaceTrac Petroleum, Inc
12.2020 - 04.2021
Saint Augustine University
Highschool Diploma - Criminal Justice
Oldsmar Christian Highschool