Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hoai Tran

Centreville,VA

Overview

3
3
years of professional experience

Work History

Front Desk Supervisor

Hyatt House
Herndon, VA
08.2021 - 12.2024
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Education

Falls Church High School
Falls Church, VA

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Guest relations
  • Customer service expertise
  • Hospitality service expertise
  • Listening skills
  • Staff supervision
  • Shift scheduling
  • Sales and upselling
  • Coaching and mentoring
  • Payment processing

Languages

English
Full Professional
Vietnamese
Professional Working

Timeline

Front Desk Supervisor

Hyatt House
08.2021 - 12.2024

Falls Church High School
Hoai Tran