Hoang Nguyen
Katy,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Overview
5
5
years of professional experience
Work History
General Service Technician
Scott’s Auto Repair
Houston, Texas
10.2023 - 04.2024
- Performed routine maintenance on vehicles according to manufacturer specifications.
- Conducted inspections to identify vehicle issues and recommend solutions.
- Maintained cleanliness and organization of the work area and tools.
- Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
- Lubricated joints and tire rod ends to keep automotive parts fully functional.
- Replaced faulty spark plugs, filters, hoses and other engine components as necessary.
- Repaired or replaced worn parts such as brake pads, wheel bearings, transmission components, drive shafts and more.
- Changed oil and filters in vehicles daily.
- Diagnosed and repaired issues with electrical, cooling and suspension systems.
- Performed wheel alignments to help improve handling characteristics of a vehicle.
- Installed new radiators when necessary to ensure optimal cooling performance of the vehicle's engine.
- Analyzed emissions test results from vehicles' exhaust systems to determine necessary repairs.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Store Associate
Smo-King Vape & Smoke Shop
Katy, Texas
07.2023 - 09.2023
- Processed transactions accurately using point-of-sale systems.
- Restocked inventory and organized shelves for easy access.
- Ensured the cleanliness and tidiness of the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Assisted customers in selecting products based on preferences and needs.
General Service Technician
Nissan Motor Corporation
Houston, Texas
10.2019 - 03.2020
- Assisted technicians with repairs and diagnostics of automotive systems.
- Maintained cleanliness and organization of the work area and tools.
- Followed safety protocols to ensure a safe working environment for all staff.
- Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
- Performed wheel alignments to help improve handling characteristics of a vehicle.
Education
Automotive
Universal Technical Institute
Houston, TX06-2023
High School Diploma -
Alien Taylor Highschool
Houston, TX03-2019
Skills
- Customer service
- Effective communication
- Attention to detail
- Team collaboration
- Vehicle diagnostics
- Sales support
- Time management
- Problem solving
- Organizational skills
- Organizational skills development
Timeline
General Service Technician
Scott’s Auto Repair
10.2023 - 04.2024
Store Associate
Smo-King Vape & Smoke Shop
07.2023 - 09.2023
General Service Technician
Nissan Motor Corporation
10.2019 - 03.2020
Automotive
Universal Technical Institute
High School Diploma -
Alien Taylor Highschool