Hoang Nguyen
Phoenix,AZ
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Data Center Solutions
Long Beach, CA
08.2024 - Current
- Led commissioning and stabilization of multiple data center sites, including QTS hyperscale environments, ensuring operational readiness and uptime targets were met
- Installed, configured, and validated enterprise-grade data center infrastructure including UPS, PDU, STSs
- Diagnosed and resolved complex hardware, software, and connectivity issues in live production environments
- Collaborated with electrical, networking, and operations teams to streamline deployment workflows and improve service efficiency
- Trained and mentored junior engineers on field procedures, safety standards, and commissioning best practices
Electrician
Springs and Sons Electric
Phoenix, AZ
04.2017 - 07.2022
- Installed and maintained electrical systems for residential, commercial, and light industrial environments
- Performed troubleshooting of electrical faults using diagnostic tools and schematics
- Ensured compliance with NEC codes, OSHA standards, and safety regulations
- Supported large-scale electrical installation projects with multi-person crews
- Maintained equipment reliability through preventive maintenance and repair operations
- Collaborated with project managers and field teams to complete time-sensitive installations
Key Achievements
- Successfully led commissioning of two QTS hyperscale data center projects from installation to operational readiness
- Promoted to Supervisor / Technical Support role based on performance and leadership capability
- Recognized as Field Engineer of the Month for operational excellence and problem resolution in live environments
Core Competencies
- Data Center Commissioning & Operations
- Critical Infrastructure Maintenance
- Electrical Systems Installation & Troubleshooting
- Power Distribution (UPS, PDUs, STSs)
- Incident Response & Root Cause Analysis (RCA)
- Cross-functional Team Leadership
- OSHA / NFPA 70E Safety Compliance
- Technical Training & Field Mentorship
Certification
- OSHA 10 – Construction Safety
- NFPA 70E – Electrical Safety in the Workplace
- First Aid / CPR / AED
References
References available upon request.
Data Center Field Service Engineer
Data Center Commissioning | Critical Infrastructure | Electrical Systems | High Availability Operations
Professional Summary
Field Service Engineer with 2 years of experience supporting mission-critical data center environments, electrical systems, and large-scale infrastructure deployments. Proven track record of commissioning multi-site data center projects, ensuring high availability systems, and resolving complex hardware, networking, and electrical issues. Experienced in leading field teams, executing preventive maintenance programs, and supporting hyperscale environments with a strong focus on uptime, safety, and operational excellence.
Timeline
Field Service Engineer
Data Center Solutions
08.2024 - Current
Electrician
Springs and Sons Electric
04.2017 - 07.2022