Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hoang Pham

Lawrenceville,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Insurance Free Agent
02.2021 - 02.2024


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Barista

GONG CHA Tea
08.2022 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

BBA - Business Administration

Georgia Perimeter College
Decatur, GA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Vietnamese
Native or Bilingual

Timeline

Barista

GONG CHA Tea
08.2022 - 01.2024

Customer Service Representative

Insurance Free Agent
02.2021 - 02.2024

BBA - Business Administration

Georgia Perimeter College

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Hoang Pham