Summary
Skills
Accomplishments
Work History
Education
Languages
Interests
Generic

Hoang Tran

Lowell,MA

Summary

Dynamic professional with a proven track record in recruitment strategy and customer relationship management at the US Army National Guard. Skilled in candidate assessment and process improvement, I excel in enhancing team collaboration and achieving staffing goals. Committed to delivering exceptional results through effective communication and strategic planning.

Skills

  • Recruitment strategy
  • Candidate assessment
  • Staffing coordination
  • Customer relationship management
  • Sales strategy development
  • Process improvement
  • Team collaboration

Accomplishments

Deployment to Middle East as Battle NCO, in charge of managing base defense operations center.

Effectively used radar equipment to defend forward operating base from enemy drone operations.

Successfully met quarterly recruiting goals as a Massachusetts Army National Guard Recruiting and Retention NCO

Work History

Recruiting and Retention NCO

US Army National Guard
Lowell MA
10.2024 - Current
  • Developed recruitment strategies to enhance talent acquisition and retention efforts.
  • Conducted interviews and assessments to evaluate candidate qualifications.
  • Collaborated with leadership to identify staffing needs and ensure events were properly staffed.
  • Process all prescreening paperwork accurately and efficiently to ensure applicants have a seamless timeline when processing through MEPS.
  • Canvassed and prospected in assigned areas to spread awareness of the benefits of enlisting.

Maintenance Technician

Unit Training Equipment Sight
Bourne, MA
10.2021 - 03.2023
  • Conducted routine inspections and maintenance on training equipment to ensure operational readiness.
  • Diagnosed mechanical issues and performed repairs on various machinery and equipment.
  • Collaborated with team members to streamline maintenance processes and improve efficiency.
  • Trained junior technicians on safety protocols and best practices in equipment handling.

Sales Advisor

Planet Subaru
Hanover MA
10.2018 - 10.2021
  • Enhanced customer satisfaction by providing tailored vehicle recommendations and expert knowledge on product features.
  • Managed sales processes from initial contact to final closing, ensuring a seamless customer experience.
  • Trained and mentored new sales staff on best practices and effective selling techniques.
  • Analyzed customer feedback to identify trends and improve service delivery within the sales team.
  • Managed online descriptions of available vehicles, ensuring trim level and descriptions were accurate

Sales Associate

Best Buy
Plymouth Ma
03.2016 - 08.2018
  • Assisted customers in product selection and provided expert recommendations based on individual needs.
  • Maintained knowledge of current promotions, policies, and product features to enhance customer experience.
  • Processed transactions efficiently using point-of-sale systems while ensuring accuracy in cash handling.
  • Collaborated with team members to achieve sales goals and improve overall store performance.

Education

Bachelor of Science - Information Technology - Information Database Path

University of Massachusetts Boston
Boston MA

Languages

Vietnamese
Native or Bilingual

Interests

Modifying cars to increase power and performance

Building PCs

Traveling (Road Trips)

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