Hoang Tran
Lawrenceville,GA
Summary
Dedicated professional leveraging extensive customer service experience to elevate client satisfaction. Strong numerical skills and Excel expertise facilitate precise financial tracking and reporting. Actively contributes to team success through effective collaboration and training initiatives.
Overview
2027
2027
years of professional experience
Work History
Nail Technician
Posh Nails and Lashes
Cumming, GA
2021 - Current
- Consulted with clients to identify service preferences and tailor treatments to individual needs.
- Maintained cleanliness and sanitation of workstations and tools.
F&B Server
Pullman Hotel
Vung Tau, Vietnam
11.2017 - 10.2018
- Elevated customer satisfaction through attentive, efficient service during peak shifts
- Developed extensive menu knowledge to deliver informed recommendations, boosting upselling opportunities
- Guided management in training new F&B Servers, sharing best practices to enhance team effectiveness
Cashier
Vietnamese Coffee Shop
Vung Tau, Vietnam
01.2016 - 10.2017
- Processed cash, check, and credit card transactions accurately, ensuring customer satisfaction
- Welcomed customers, assessed needs to enhance service experience
- Adapted schedule, took extra shifts to support team during peak hours
Education
Bachelor of Business Administration - Accounting
Georgia State University, Robinson College of Business
Atlanta, GA03-2026
High School Diploma - Vung Tau, Vietnam
Nguyen Hue High School
Vung Tau, Vietnam05-2015
Skills
- Excel expertise
- Data analysis
- Statistical analysis
- Mathematics proficiency
- Team collaboration
- Organizational skills
- Problem-solving ability
Languages
Vietnamese
Professional
Timeline
F&B Server
Pullman Hotel
11.2017 - 10.2018
Cashier
Vietnamese Coffee Shop
01.2016 - 10.2017
Nail Technician
Posh Nails and Lashes
2021 - Current
Bachelor of Business Administration - Accounting
Georgia State University, Robinson College of Business
High School Diploma - Vung Tau, Vietnam
Nguyen Hue High School