HOANG KIM TRAN
Medical/ Nursing Assistant
Westminster,CA
Summary
Positive and upbeat Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Medical Assistant
OC Urgent Care
Foothill Ranch, CA
05.2022 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Administrative Assistant/ Interim Manager
Everwell Medical
01.2021 - 04.2022
- Administrative tasks:
- Schedule/coordinate appointments & follow-ups
- Billing reconciliation
- Inventory management
- Follow-up with lab results/ medical records
- Prescription reconciliation
- Utilized EMR to assign tasks for medication preparations
Office Assistant
Luz Wave Medical
Tustin, CA
02.2020 - 01.2021
- Schedule/coordinate appointments & follow-ups
- Interacted with customers by phone, email or in-person to provide information.
- Insurance verification (private, federal/state funded, HMO, PPO, EPO, POS)
- Charting, prior authorizations (consults & Rx)
- Follow-up with lab results/ medical records
- Rx refills
- Assist in translation as needed
Member Service/ Outreach/ Concierge Representative
Alignment Health Plan
12.2017 - 12.2019
- Meet call metrics, ensure member satisfaction, verify the member is included in or targeted for any outreach or care gap programs and connect members to programs or services when appropriate
- Analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor
- Resolve incoming calls concerning members’ eligibility, benefits, provider information, clinical, and pharmacy needs
- Manage to the member’s communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed
Front desk
Luu Eye Care Optometry, Insurance
05.2015 - 01.2016
- Tasks:
- Scheduling, answering calls, scanning, faxing, alphabetize charts
- Back office tasks:
- Measure eyesight with autorefractor
- Translation
- Lords
Sales Clerk
Walgreens
01.2014 - 06.2014
Education
Bachelors of Nursing-enrolling -
West Coast University
Bachelors - Health Science: Community Health
Cal State University-Dominguez Hills
01.2015 - 12.2017
Medical Assistant Program -
Santa Ana College
Santa Ana, CA 05.2017 - 12.2017
Skills
Office Suite
EMR / EHR
Medical office administration
Bilingual English & Vietnamese
CPR/BLS
Timeline
Medical Assistant
OC Urgent Care
05.2022 - Current
Administrative Assistant/ Interim Manager
Everwell Medical
01.2021 - 04.2022
Office Assistant
Luz Wave Medical
02.2020 - 01.2021
Member Service/ Outreach/ Concierge Representative
Alignment Health Plan
12.2017 - 12.2019
Medical Assistant Program -
Santa Ana College
05.2017 - 12.2017
Front desk
Luu Eye Care Optometry, Insurance
05.2015 - 01.2016
Bachelors - Health Science: Community Health
Cal State University-Dominguez Hills
01.2015 - 12.2017
Sales Clerk
Walgreens
01.2014 - 06.2014
Bachelors of Nursing-enrolling -
West Coast University