Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hobert Staton

Delbarton,WV

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Customer-oriented committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Industrious offering 16 years of industry experience ready to add value to team. Well-versed in processing accurate sales transactions and providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Sales/Customer Service

Cellular Sales Of Knoxville
Logan, WV
06.2018 - 11.2023
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving of issues.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend to customers.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.

Sales/Customer Service

Verizon Wireless
Logan, WV
02.2010 - 05.2018
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving of issues.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend to customers.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.

Sales/Customer Service

Alltel Wireless
Logan, WV
10.2007 - 02.2010
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving of issues.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend to customers.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.

Sales/Customer Service

Civic Development Group
Logan, WV
06.2000 - 08.2007
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving % of issues.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend to customers.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Broadcaster/Radio Advertisement Sales

East Kentucky Broadcasting
Pikeville, KY
12.2001 - 12.2002
  • Collaborated with multidisciplinary teams of managers, producers and technical specialists.
  • Delivered latest content, news and information to highly diverse audiences.
  • Prepared and delivered wide range of reports.
  • Operated studio equipment and produced show advertisements.
  • Made promotional appearances at public events.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
  • Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
  • Played music tracks from playlists provided by station management.
  • Introduced upcoming broadcasts and guided audience through entertainment.
  • Read prepared scripts for radio and television shows.
  • Answered listener calls regarding song requests, giveaways and commentary.
  • Presented weather, news and commercials to listeners.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
  • Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Announced station programming information, schedules and station breaks.
  • Produced creative radio segments focused on music, current events and lifestyle topics.
  • Operated studio sound boards, desks and playout software for slick, professional broadcasts.
  • Announced ads, song switches and breaking news segments for radio broadcasts.
  • Attended promotional events to create station awareness and build listener reach.
  • Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
  • Engaged listeners through social media platforms to increase station visibility.
  • Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
  • Hosted music, news and entertainment segments for well-rounded radio shows.
  • Answered booth call line and took song suggestions or comments from listeners.
  • Facilitated live coverage of special events, promotions, and sports matches.
  • Devised marketing and promotional campaigns to increase ratings and listener base.
  • Recorded and edited high-quality interviews and audio clips for broadcast.
  • Built broadcast storylines to interest listeners and grow station audience.

Broadcaster/Radio Account Executive

Three States Broadcasting
Matewan, WV
03.2000 - 12.2001
  • Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
  • Delivered latest content, news and information to highly diverse audiences.
  • Collaborated with multidisciplinary teams of managers, producers and technical specialists.
  • Authored and presented high-impact coverage with focus on efficiency and provision of most up to date information available.
  • Operated studio equipment and produced show advertisements.
  • Made promotional appearances at public events.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
  • Played music tracks from playlists provided by station management.
  • Introduced upcoming broadcasts and guided audience through entertainment.
  • Read prepared scripts for radio and television shows.
  • Answered listener calls regarding song requests, giveaways and commentary.
  • Presented weather, news and commercials to listeners.
  • Announced station programming information, schedules and station breaks.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.

Broadcaster

East Kentucky Broadcasting
Pikeville, KY
01.1997 - 01.1998
  • Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
  • Delivered latest content, news and information to highly diverse audiences.
  • Collaborated with multidisciplinary teams of managers, producers and technical specialists.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
  • Answered listener calls regarding song requests, giveaways and commentary.
  • Introduced upcoming broadcasts and guided audience through entertainment.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
  • Announced station programming information, schedules and station breaks.
  • Presented weather, news and commercials to listeners.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
  • Operated studio equipment and produced show advertisements.
  • Made promotional appearances at public events.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Played music tracks from playlists provided by station management.
  • Read prepared scripts for radio and television shows.
  • Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.

Broadcaster

WDCO, INC
Prestonsburg, KY
03.1997 - 12.1997

Broadcaster/Promotions Director

Three States Broadcasting
Matewan, WV
03.1990 - 12.1997
  • Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
  • Delivered latest content, news and information to highly diverse audiences.
  • Collaborated with multidisciplinary teams of managers, producers and technical specialists.
  • Operated studio equipment and produced show advertisements.
  • Researched topics for comment and discussion.
  • Made promotional appearances at public events.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
  • Played music tracks from playlists provided by station management.
  • Introduced upcoming broadcasts and guided audience through entertainment.
  • Answered listener calls regarding song requests, giveaways and commentary.
  • Presented weather, news and commercials to listeners.
  • Announced station programming information, schedules and station breaks.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
  • Analyzed sales and marketing data for improved strategies.

Education

No Degree - Broadcast Journalism

Southern West Virginia Community And Technical College
Williamson, WV

Skills

  • Interpersonal Skills
  • Building Rapport
  • Strong Work Ethic
  • Effective Communication
  • Up-selling Strategies
  • Customer Assistance
  • Goal-Driven
  • Honest and Dependable
  • Positive Customer Engagement

Timeline

Sales/Customer Service

Cellular Sales Of Knoxville
06.2018 - 11.2023

Sales/Customer Service

Verizon Wireless
02.2010 - 05.2018

Sales/Customer Service

Alltel Wireless
10.2007 - 02.2010

Broadcaster/Radio Advertisement Sales

East Kentucky Broadcasting
12.2001 - 12.2002

Sales/Customer Service

Civic Development Group
06.2000 - 08.2007

Broadcaster/Radio Account Executive

Three States Broadcasting
03.2000 - 12.2001

Broadcaster

WDCO, INC
03.1997 - 12.1997

Broadcaster

East Kentucky Broadcasting
01.1997 - 01.1998

Broadcaster/Promotions Director

Three States Broadcasting
03.1990 - 12.1997

No Degree - Broadcast Journalism

Southern West Virginia Community And Technical College
Hobert Staton