Hobson Fudge
Tallahassee,FL
Summary
Early-career data operations intern with Salesforce CRM experience, strong attention to detail, and a focus on data quality, compliance, and workflow improvement. Supported insurance and AI projects by cleaning records, enriching address data, and improving client information accuracy. Additional experience working as a C.S.R. and communicating directly with clients for policy quoting.
Overview
3
3
years of professional experience
Work History
Data Operations Intern, AI and Automation
Fudge Insurance
Winter Park, Florida
05.2023 - Current
- CRM DATA QUALITY & GOVERNANCE (SALESFORCE) Executed contact data cleanup in Salesforce, processing queued cases and tasks to align client records with agency standards before policy renewals, enhancing data accuracy. Contributed to a property-address enrichment program in which the intern team completed ~5,500 Salesforce Cases, supplying insured-risk address data to an AI-driven proactive re-shopping workflow; the manual process later served as the specification for a fully automated backfill. Audited and completed carrier payment-portal URLs across the carrier roster to ensure accurate client payment links.
- AI KNOWLEDGE BASE DEVELOPMENT (CARRIER UNDERWRITING CORPUS) Owned end-to-end knowledge capture for a portfolio of eight insurance carriers and wholesalers (Monarch, Florida Peninsula, Progressive, Amwins, The Bridge, Steadily, Neptune Flood, Trident), navigating authenticated carrier portals to collect underwriting guidelines, coverage forms, agent bulletins, and training material. Expanded retrieval-augmented generation (RAG) knowledge base from ~600 to 1,200+ documents (14,900+ indexed chunks), supporting internal AI assistant that answers cross-carrier appetite questions with sourced information. Served as an early user tester of the internal document-intake tool; feedback directly shaped its v0.2 release, including expanded large-file upload support. Requested documentation directly from carriers lacking agent-accessible libraries, helping identify the limits of self-serve capture and informing the program's next phase.
- HUMAN-IN-THE-LOOP AI VALIDATION (DOCUMENT CLASSIFICATION) Reviewed client documents in AI document-classification pipeline covering ~400,000 scanned items in SharePoint; adjudicated low-confidence items in triage tool, producing human-labeled ground truth for AI classifier benchmarking. Produced human-labeled ground truth used to benchmark the AI classifier; reviewer decisions exposed a systematic misclassification pattern that was corrected in the next round of model guidance.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL05-2026
Insurance and Risk Management
Florida State University
Tallahassee, FL10-2026
Skills
- Salesforce CRM management
- Document classification
- Document review and compliance
- Insurance carrier portal navigation
- Policy administration
- Underwriting documentation
- Risk analysis and data evaluation
- Direct client communication
- Insurance carrier portals
- Risk analysis and data evaluation
Timeline
Data Operations Intern, AI and Automation
Fudge Insurance
05.2023 - Current
High School Diploma -
Winter Springs High School
Insurance and Risk Management
Florida State University