John Hansen
University Place,WA
Summary
Detail-oriented Operations Specialist skilled in data analysis and process improvement. Leverages SQL and advanced database tools to enhance data accuracy and optimize workflows. Collaborates effectively with diverse teams to drive operational efficiency and meet organizational goals. Focused on continuous learning and adapting to industry trends for innovative solutions.
Overview
8
8
years of professional experience
Work History
Senior Project Operations Representative
Sunrun
San Francisco, USA
04.2023 - Current
- Coordinated with cross-functional teams to resolve compliance issues with NOIEPC and UCC filings for 15,000 accounts.
- Developed over 30 SQL-based reports to identify workflow inefficiencies, improving Salesforce data reliability.
- Analyzed business data to identify operational patterns and recommended targeted process improvements.
- Conducted audits on solar meter registrations, correcting over 2,000 records to improve billing accuracy.
- Managed multiple operational inboxes for cancellations, liens, meter issues, and contract updates.
- Coordinated with inventory support, AP field operations, and other departments to resolve account discrepancies for accurate reporting.
- Presented actionable insights and process updates to stakeholders, facilitating operational enhancements and informed decision-making.
- Created Hightouch reports summarizing trends and findings, providing actionable recommendations to stakeholders.
- Supported Sunrun’s Everbright partnership and $1B+ in revenue by auditing domestic content documentation, maintaining accurate project data, and resolving monitoring issues.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Analyzed performance metrics to identify areas for operational enhancement.
Sales and Marketing Associate
JLH Marketing
Orem, USA
05.2022 - 11.2022
- Promoted packaged food products at trade shows, driving customer engagement and boosting sales.
- Delivered product education to customers, improving their buying experience and satisfaction.
- Cultivated positive customer relationships, enhancing loyalty and brand awareness.
Fulfillment Specialist
Crucial Learning
Provo, USA
07.2018 - 04.2020
- Managed order processing and fulfillment for Crucial Learning products.
- Conducted inventory checks to identify discrepancies, ensuring stock accuracy for smooth operations.
- Managed order processing and fulfillment for Crucial Learning products, supporting timely delivery to customers.
Education
Bachelor of Science - Statistics
Utah Valley University
Orem, UT04-2022
Skills
- Salesforce
- Salesforce CRM management
- SQL
- Advanced Excel
- Data Audits
- Process optimization
- Technical Skills:olving
- Cross-departmental collaboration
- Stakeholder engagement
- CRM administration
- Process optimization
- Salesforce CRM management
Accomplishments
- Helped generated $1B+ in revenue through effectively helping with auditing domestic content documentation, maintaining accurate project data, and resolving monitoring issues that could delay project completion.
- Documented and resolved salesforce discrepancies which led to better data integrity.
- Collaborated with solar installation teams in the development improving monitoring data.
Timeline
Senior Project Operations Representative
Sunrun
04.2023 - Current
Sales and Marketing Associate
JLH Marketing
05.2022 - 11.2022
Fulfillment Specialist
Crucial Learning
07.2018 - 04.2020
Bachelor of Science - Statistics
Utah Valley University