Ho Ching Chan
Hong Kong
Summary
Passionate about holistic care and supporting others through meaningful life milestones, with a strong commitment to delivering exceptional client experiences. Possess excellent communication and problem-solving skills, combined with a knack for quickly adapting to new environments and technologies. Demonstrated ability to collaborate effectively with cross-functional teams and manage multiple competing priorities efficiently. Eager to contribute to projects and develop further within a supportive and dynamic setting. Proven track record in client services, administration, and education support, with a detail-oriented and proactive approach to keeping complex processes organised and on track.
Overview
14
14
years of professional experience
Work History
Senior Pastoral Associate
The Vine Church
Wan Chai , Hong Kong
06.2025 - Current
- Provided pastoral care through crisis intervention, hospital/prison visitation, spiritual mentorship, and prayer ministry, supporting individuals in distress.
- Team Leadership & Development: Volunteer recruitment, training, role definition, and performance management.
- Event Operations: Planning and execution of large-scale fellowships, special events, and educational programmes.
- Collaborated with administrative staff, justice teams, and external partners to enhance service delivery and community engagement.
- Coordinated roster, scheduled activities, and allocated resources to ensure smooth operational management and effective support for programmes.
Senior Program Officer - Children Education
Branches of Hope
Wan Chai , Hong Kong
03.2021 - 06.2025
- Program Leadership & Management: Strategic planning, team guidance, program design, and performance monitoring.
- Stakeholder Collaboration: Working closely with students, parents, schools, and external partners to support children in need.
- Casework & Crisis Intervention: Conducted client intake, performed needs assessments, ensured safeguarding, provided trauma-informed support, and coordinated emergency response.
- Child Education & Development: Coordinated tutoring, developed curricula, planned summer school, and designed extracurricular activities to enhance student engagement and learning.
- Student Sponsorship Management: Developed sponsorship programme to support students in need, donor stewardship, monitoring, and reporting.
- Grant Writing & Fundraising: Proposal development, donor reporting, and sponsorship cultivation.
- Volunteer & Intern Supervision: Recruited, trained, and mentored diverse volunteers and interns to strengthen program capacity and support.
Caseworker
Branches of Hope
Wan Chai , Hong Kong
03.2017 - 03.2020
- Provided emotional support and practical assistance to individuals in need, improving their resilience and overall well-being.
- Coordinated with multidisciplinary teams to implement holistic care approaches that effectively addressed clients' physical, emotional, and social needs.
- Managed crisis interventions, responding promptly to emergencies and providing stabilising support during critical incidents.
- Monitored clients' progress and updated care plans to adapt services to their changing needs, ensuring continuous support.
- Supported clients in accessing education and employment opportunities, contributing to their long-term independence.
- Negotiated with landlords, employers, and other parties on behalf of clients to resolve issues and secure services.
- Facilitated workshops and group sessions to educate clients on various topics, enhancing their knowledge and skills.
Summer Worker (Social Worker Assistant)
Operation Mobilisation (HK), OMHK
Sham Shui Po, Hong Kong
07.2016 - 08.2016
- Coordinated planning, organisation, and implementation of summer programme for minority primary school students, enhancing their educational experience.
- Performed various administrative tasks to support office operations and improve workflow.
- Facilitated and managed performances for school graduation ceremony, contributing to a memorable event for students and families.
Program Coordinator
Urdu Neighbour Centre
To Kwa Wan, Hong Kong
03.2015 - 03.2016
- Coordinated large and small group activities, including weekly support group meetings, Chinese classes, short-term programmes, outings, carnivals, and workshops for ethnic minority families, fostering community engagement.
- Hosted regular tutoring classes and weekly Saturday programme for minority children age 5-13.
- Developed and executed a 1-month summer programme and a 1-month winter programme for over 20 minority children aged 5-13, enhancing educational opportunities.
- Conducted regular home visits to build rapport with minority families in the community.
- Managed timelines and resources for several ongoing community initiatives.
- Liaised with external parties such as government departments and other NGOs.
- Oversaw administrative tasks including budgeting, planning, and evaluation to ensure smooth operation of community initiatives.
Project Assistant
Greenfingers Florist Co., Ltd
Central, Hong Kong
05.2012 - 02.2015
- Developed project proposals to outline objectives and secure stakeholder buy-in.
- Coordinated project events to ensure seamless execution and stakeholder engagement.
- Collaborated with customers and suppliers to secure necessary materials for project completion.
- Facilitated smooth daily retail operations to enhance customer experience across various shop locations.
Education
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
New Brunswick01-2012
Skills
- Case management
- Project coordination
- Stakeholder engagement
- Community outreach
- Strategic planning
- Performance monitoring
- Event planning
- Microsoft Office
- Communications
- Customer Service
- Proactive problem solving
- Cultural awareness
- Creative thinking
- Teamwork and collaboration
- Emotional support
- Emotional support and companionship
Languages
Chinese (Cantonese)
First Language
English
Proficient
C2
Chinese (Mandarin)
Intermediate
B1
Timeline
Senior Pastoral Associate
The Vine Church
06.2025 - Current
Senior Program Officer - Children Education
Branches of Hope
03.2021 - 06.2025
Caseworker
Branches of Hope
03.2017 - 03.2020
Summer Worker (Social Worker Assistant)
Operation Mobilisation (HK), OMHK
07.2016 - 08.2016
Program Coordinator
Urdu Neighbour Centre
03.2015 - 03.2016
Project Assistant
Greenfingers Florist Co., Ltd
05.2012 - 02.2015
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey