Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
1
1
year of professional experience
Work History
Muslim Student Assosiation President
Kean College
09.2025 - Current
Formulated and enforced club rules, regulations, and policies.
Organized and led weekly meetings for the club.
Partnered closely with club officers to develop successful strategies promoting club growth.
Monitored club activities and identified areas for improvement.
Expanded club membership with successful, proactive strategies.
Educated new members and officers on policies and procedures relevant to different roles.
Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
Used public gatherings, community events and direct relations to keep constituents happy and informed.
Phone Agent
Remedymeds
01.2025 - Current
Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Surveyed customers by phone to promote products and services that would best fit needs.
Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Monitored call volume, call length and other related metrics and consistently met objectives.
Excellent communication skills, both verbal and written.
Summer Camp Counselor
Academy of Greatness and Excellence
07.2024 - 08.2024
Organized and guided group activities by leading, coaching, and participating with campers.
Implemented camp activities fostering physical, social, and emotional growth.
Led groups of children safely through variety of camp activities.
Supported children by actively listening and offering encouragement.
Worked with children of varying age, interest, skill, and developmental levels.
Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
Education
No Degree - Speech Language Hearing Sciences
Kean University
Union, NJ
05-2028
Skills
High volume environments
Language proficiency
Telephone etiquette
Problem-solving skills
Quality control
Positive relationships
Active listening
Multitasking and organization
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Sign Language
Limited Working
Interests
Baking
Gym Workouts
Exploring famous landmarks, historical sites, and cultural attractions in a new destination