Hodan Husen
Seattle,WA
Summary
Dedicated Security Officer with a strong record of maintaining safety across busy facilities and campus grounds. Skilled at roving patrols, access control, and handling entrance operations with professionalism and calm under pressure. Known for staying level-headed during challenging situations, and resolving conflicts with patience and respect. Brings excellent communication, problem-solving, and time management skills that ensure efficient task completion. With a background in customer service, I excel at listening with empathy, addressing concerns effectively, and building positive relationships. Recognized as reliable, hardworking, and committed to creating safe, welcoming environments for both staff and visitors.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Watson Chiropractic
SeaTac, WA
08.2025 - 04.2026
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Answered phone calls ,scheduled appointments and managed patients calendars
- Ensured cleanliness and organization of the reception.
- Streamlined check-in and check-out processes, leading to reduced wait times for patients
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Security Officer
Karamel mall
Minneapolis, Minnesota
03.2024 - 09.2024
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Checked for safety hazards and took corrective action when necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided customer service by assisting shoppers with inquiries and directions.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Caregiver
Private Client
Burnsville, Minnesota
09.2023 - 08.2024
- Assisted with daily living activities and personal care tasks.
- Helped maintain a clean and safe living environment.
- Communicated effectively with family members regarding care needs.
- Supported meal preparation to meet dietary requirements and preferences.
- Maintained clean and well-organized environment for client happiness and safety.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Customer Service Representative
mansoor hotel
hargeisa , Somalia
03.2022 - 11.2022
- Assisted guests with check-in and check-out processes efficiently.
- Coordinated with housekeeping to ensure room readiness for guests.
- Provided information on hotel services and local attractions to guests.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Ambassador hotel
hargeisa , Somalia
02.2020 - 10.2021
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with team members to enhance customer service experience daily.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Harshin Secondary School
Addis Ababa EthiopiaSkills
Time management
Appointment scheduling
Hospitality best practices
Complex Problem-solving
Customer service and patient care
Communication skills
MS office
MS word,excel and outlook
MS word, excel, and outlookMS officeCustomer serviceAdaptabilityProblem solvingAccess controlSafety inspectionsCommunication skillsTimeline
Front Desk Receptionist
Watson Chiropractic
08.2025 - 04.2026
Security Officer
Karamel mall
03.2024 - 09.2024
Caregiver
Private Client
09.2023 - 08.2024
Customer Service Representative
mansoor hotel
03.2022 - 11.2022
Customer Service Representative
Ambassador hotel
02.2020 - 10.2021
High School Diploma -
Harshin Secondary School
Education and Training
other
Languages
3,3