Hogan Elizabeth
Tacoma ,WA
Summary
Results-driven Crew Base Supervisor with proven leadership and mentoring abilities to meet organizational standards and goals. My robust background in time management and upholding organizational policy and procedures is bolstered by a Bachelor of Arts in Labor Relations and Human Resources from Penn State University. Equipped with strong communication, organizational, and problem-solving skills, I am prepared to excel as a Disciplinary Hearing Analyst by applying my critical thinking and conflict resolution expertise.
Overview
8
8
years of professional experience
Work History
Crew Base Supervisor
Amtrak
Seattle, WA
12.2021 - Current
- Assumes the Crew Base leadership role by providing support and assistance to OBS employees to improve and maintain Amtrak's organizational goals.
- Demonstrates and quantifies the successful development of frontline employees through training and mentorship. Establishes coaching procedures through setting goals, creating action plans, implementing actions, and evaluating progress that align with Amtrak's standards. Maintains employee documentation and performance deficiencies requiring corrective action.
- Establishes regular communication, collaboration, and shared goals. Works alongside the Crew Management team to fulfill scheduling and maintain daily staffing needs.
- Demonstrates time management skills when handling service disruptions and last-minute mark-offs.
- Facilitates and leads employee groups in safety briefings and maintains safety records utilizing Amtrak's Transportation Department Review System (TDRS).
- Knowledge of Amtrak's policies and procedures - Standards of Excellence, Safety Rules, Drug & Alcohol, and Amtrak's Attendance policy.
- Utilizes Microsoft Excel to build and maintain employee scheduling and training schedules.
- Utilizes Arrow, Cicsprod, and LMS to maintain employee information.
- Thorough understanding of the terms and provisions outlined in the employee labor agreement.
Supervisor Food and Beverage Variance Tracking
Amtrak
Seattle, WA
06.2018 - 12.2021
- Oversight of revenue and accounting for OBS Lead Service Attendants.
- Conduct revenue reviews and meet yearly requirements.
- Document performance reviews.
- Quality assurance inspections before and during operations to ensure employees are prepared and to provide a safe, efficient customer experience.
- Streamlined workflow processes to reduce downtime and improve productivity.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Monitored key performance indicators, identifying areas for process enhancement.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Arts - Labor Relations And Human Resources
Pennsylvania State University
University Park, PA01-2028
Skills
- Leadership
- Workforce scheduling
- Leading teams
- Decision-making
- Conflict Resolution
- Meeting Deadlines
- Coaching and Mentoring
- Critical Thinking
- Problem-solving
- Time Management
- Accountability
- Dependability
Timeline
Crew Base Supervisor
Amtrak
12.2021 - Current
Supervisor Food and Beverage Variance Tracking
Amtrak
06.2018 - 12.2021
Bachelor of Arts - Labor Relations And Human Resources
Pennsylvania State University