HOJINA JEAN JULES

Coordinated daily clinic operations, managing staff scheduling, patient flow, and front-office procedures.

Implemented process improvements to reduce scheduling errors and enhance patient satisfaction.

Streamlined referral tracking and insurance verifications by collaborating with clinical providers.

Managed inventory and liaised with vendors to ensure timely supplies.

Managed all referrals, ensuring accurate documentation and timely appointment scheduling.

Facilitated communication between providers, patients, and insurance companies for expedited care.

Tracked referral authorizations to minimize patient treatment delays.

Supported front-desk operations, including scheduling and billing coordination.

Handled patient inquiries with professionalism and efficiency.

• Maintained HIPAA-compliant records to enhance workflow efficiency in a high-volume clinic.

Supervised and coached a team of 16 associates to achieve daily sales and service targets.

Coordinated shift schedules and floor coverage to ensure optimal customer service during peak hours.

Monitored store operations, emphasizing inventory replenishment and compliance with visual standards.

Trained new staff on service expectations, POS systems, and company procedures.

Supervised and trained team members to achieve store performance and service objectives.

Facilitated scheduling, onboarding, and daily shift transitions for operational efficiency.

Resolved customer concerns to enhance overall shopping experience.