Holden Costello
Shoprite
Toms River,NJ
1
Language
5
years of professional experience
Customer service professional with experience in POS systems, refunds and exchanges, and complaint handling. Calm under pressure, quick to resolve issues, and focused on customer satisfaction and smooth checkout operations.
Work History
Customer Service Associate
2 Years 4 Months- Resolved customer inquiries and complaints with accurate, courteous service at front-end and service desk.
- Processed returns, exchanges, and adjustments while following store policies and payment procedures.
- Coordinated checkout flow to reduce wait times and support smooth register operations.
- Monitored coupon, pricing, and transaction accuracy to prevent errors and maintain customer trust.
- Trained new associates on service desk procedures, POS handling, and customer communication standards.
- Assisted shoppers with product locations, promotions, and store services across sales floor and registers.
- Documented customer issues and escalated complex concerns to management for timely resolution.
- Maintained clean, organized front-end areas to ensure professional appearance and efficient customer flow.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Reduced issue resolution time by streamlining communication between departments.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Overnight Stocker
5 Months- Unloaded delivery trucks and stocked shelves, coolers, and freezers with merchandise.
- Rotated products to maintain freshness and reduce expired inventory.
- Faced aisles and organized backroom stock for efficient replenishment.
- Operated pallet jacks and stocking equipment while following safety procedures.
- Assisted teammates with heavy stock handling and overnight replenishment tasks.
- Restocked promotional displays and ensured merchandise matched planogram placement.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Customer Service Representative
2 Years 7 Months- Delivered friendly customer service while resolving questions and concerns at the register and sales floor.
- Processed cash, card, and digital transactions accurately through POS system.
- Prepared made-to-order food and beverage items following Wawa quality and safety standards.
- Restocked merchandise, beverages, and convenience items to maintain an organized sales area.
- Maintained clean, sanitary workstations, counters, and customer-facing areas throughout shift.
- Balanced speed and accuracy during checkout, food service, and store support tasks.
- Restocked merchandise, beverages, and convenience items to maintain organized sales area.
Education
Certification of Completion For HVAC Program - HVAC
- Ranked in Top 15 % of class
Associates Degree - Computer Science And Cybersecurity
High School Diploma
- Extracurricular Activities: Baseball
- Awarded Joint legislative commedation
Skills
Point of sale systems
Customer support
Complaint handling
Issue resolution
Problem resolution
Team collaboration
Guest services
Account management
Account updating
Sales promotions
Professional demeanor under pressure
Retail marketing
Languages
American sign language
Limited Working
Interests
Enjoying the art of baking and pastry-making
experimenting with recipes.
Timeline
Customer Service Associate
Shoprite
07.2024 - CurrentRead More
Overnight Stocker
Stop and Shop Supermarket
02.2024 - 07.2024Read More
Customer Service Representative
WAWA
07.2021 - 02.2024Read More
Ocean County College
Associates Degree from Computer Science And Cybersecurity
Read More
Ocean County Vocational School
Certification of Completion For HVAC Program from HVAC
Read More
Brick Township High School
High School Diploma
Read More