Holden Florer
Summary
Motivated and experienced small business owner passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Overview
9
9
years of professional experience
Work History
FedEx Delivery Driver
HAAS P&D
05.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Small Business Owner
Twisted Tree Service
04.2021 - 04.2022
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
FedEx Delivery Driver
Brockenduke Inc.
10.2020 - 04.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
FedEx Package Handler
FedEx:Ground
10.2018 - 10.2019
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Lawn Maintenance Worker
360 Turf And Outdoor
03.2015 - 03.2018
- Enhanced lawn quality by implementing fertilization and weed control techniques.
- Reduced client complaints with efficient mowing and trimming of lawns, resulting in increased customer satisfaction.
- Improved overall appearance of properties through regular maintenance tasks such as pruning, mulching, and planting seasonal flowers.
- Increased team efficiency by effectively delegating tasks to ensure timely completion of projects.
Lawn Maintenance Worker
360 Turf And Outdoor
04.2018 - 08.2018
- Enhanced lawn quality by implementing fertilization and weed control techniques.
- Reduced client complaints with efficient mowing and trimming of lawns, resulting in increased customer satisfaction.
- Improved overall appearance of properties through regular maintenance tasks such as pruning, mulching, and planting seasonal flowers.
- Increased team efficiency by effectively delegating tasks to ensure timely completion of projects.
Education
Associate of Applied Science - Welding And Metal Technology
Texas State Technical College
Abilene, TXHigh School Diploma -
Wylie High School
Abilene, TX05.2014
Skills
- Quality Assurance
- Equipment Operation
- Time Management Skills
- Attention to Detail
- Advanced Planning
- Complex Problem-Solving
- Customer Service
- Client Relationship Management
- Solution Selling
- Market Research
- New Business Development
- Performance Management
- Sales Operation
- Sales Planning
- Sales Strategy Development
Timeline
FedEx Delivery Driver
HAAS P&D
05.2022 - Current
Small Business Owner
Twisted Tree Service
04.2021 - 04.2022
FedEx Delivery Driver
Brockenduke Inc.
10.2020 - 04.2022
FedEx Package Handler
FedEx:Ground
10.2018 - 10.2019
Lawn Maintenance Worker
360 Turf And Outdoor
04.2018 - 08.2018
Lawn Maintenance Worker
360 Turf And Outdoor
03.2015 - 03.2018
Associate of Applied Science - Welding And Metal Technology
Texas State Technical College
High School Diploma -
Wylie High School
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