Holden Wells
Marshfield,Missouri
Summary
Enthusiastic Customer Service Manager willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Walmart
Marshfield, Missouri
08.2017 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
Overnight Stocker Associate
Walmart
Marshfield, Missouri
06.2021 - 07.2022
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Performed inventory control, such as counting and stocking merchandise.
Warehouse Worker
College Of The Ozarks
Point Lookout, MO
08.2012 - 05.2015
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Substitute Teacher
Niangua R-V School District
Niangua, MO
08.2015 - 05.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Bachelor of Arts - Communications
College of The Ozarks
Point Lookout, MO05.2015
High School Diploma -
Niangua High School
Niangua, MO05.2011
Skills
- Customer Retention Strategies
- Employee Coaching and Motivation
- Policy Enforcement
- Workflow Management
- Verbal and Written Communication
- Scheduling and Coordinating
- Time Management
- Work Prioritization
Radio Speaking
I have made audio recordings for friends and colleagues for their own projects.
Timeline
Overnight Stocker Associate
Walmart
06.2021 - 07.2022
Customer Service Manager
Walmart
08.2017 - 06.2021
Substitute Teacher
Niangua R-V School District
08.2015 - 05.2017
Warehouse Worker
College Of The Ozarks
08.2012 - 05.2015
Bachelor of Arts - Communications
College of The Ozarks
High School Diploma -
Niangua High School
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